How we went back to school to help Emma

A local Primary School approached us to ask what advice services we can offer them. The support worker there has spent the last year building trust with the parents whose children attend the school.

Following a meeting with the support worker, it was agreed that we would be available for face-to-face advice interviews with the parents at the school, either at the school, by telephone, or at the Inner West Advice Hub.

What happened?

We were contacted last week by the support worker to see if we could attend school to speak with a parent, Emma (name changed for confidentiality).

Emma was presenting with complex issues but her main priority was completing a Disability Living Allowance (DLA) for Children application for her son.

An adviser attended the interview and completed the form. However, a completed form is not the outcome of this meeting. The outcome is that Emma was so happy to meet us face-to-face and not feel judged that she stated that she said she will recommend our service to her friend, and advise that she comes to see us. By building trust and taking our services out into the community, we're striving to open up our support and help everyone understand their rights and responsbilities, and get the help they need.

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