Our Housing Specialists deal with complex housing cases as part of our social welfare team. Here is one example of an excellent result for someone who contacted us in desperate need of help…..
Lauren (name changed for confidentiality) is a single mother with 5 children. The family lives in a 3-bedroom council house. The house has needed repairs since they moved in, in October 2019, and they have been struggling to ensure that the landlord undertook the repairs.
There were a lot of repairs to be fixed, some of which indicated that the landlord was not only in breach of their contractual repairing obligations, but also those under the Decent Homes Standard requirement of a social housing provider.
What we did
On Lauren’s behalf, we raised a formal complaint in respect of the quality of the accommodation that was provided to the family at the commencement of their tenancy. We also raised the breach in contract and Decent Home Standards. When we did not receive a satisfactory response, the complaint was escalated to a 'letter before claim' advising the council that our client intended to take legal action if they did not resolve the issues.
This was dealt with by the council’s legal department. They agreed to provide Lauren and her children with temporary accommodation to allow the repairs to be commenced on her home. They paid Lauren compensation for the loss of enjoyment of her home and agreed to completion of all works needed within a 90-day works period, which will enable our client to be back home before Christmas. Additionally, we also secured a formal apology from the local authority landlord to the client direct.
The difference we made: