How volunteering is helping Liam prepare for his future career

I first made the decision to volunteer with Citizens Advice Gateshead as it seemed like a great chance to both develop my own personal skills and utilise them to help the more vulnerable members of our society. In my role as an advisor, I have developed such skills as interviewing clients to gain a greater insight into their issues, providing advice and information on a range of different issues, and dealing with clients in a sensitive manner.

The opportunity to build these skills in a supportive environment has not only brought me great personal satisfaction but has also been great preparation for my future legal career.

Something that I really enjoy about volunteering with Citizens Advice Gateshead is the fact that learning is an ongoing process; with each client comes different issues, and so I am continuing to learn about different things, whether that be the tax and financial implications of being self-employed, or the PIP appeals process. I also find it very rewarding to be able to provide clients with information that they otherwise wouldn’t have known about, especially when this can help to resolve their problems.

Interested in volunteering with Citizens Advice Gateshead? Click here to find out more.

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