We can all face problems that seem complicated or intimidating. At Citizens Advice Gateshead we believe no one should have to face these problems without good quality, independent advice. When we say we're here for everyone, we mean it. Our aim is always to give you the knowledge and confidence you need to find your way forward, whoever you are and whatever your problem.
We want everyone who uses Citizens Advice Gateshead advice services to be happy with the service we provide. That’s why, if you think we can do better, we want to hear from you no matter how big or small the issue is. Often we’ll be able to put things right, and on the occasions that we can’t, we will learn from your feedback to help us do better in the future.
We promise to deal with every complaint quickly, professionally and confidentially. We would encourage you to speak to the manager on duty as they will often be able to solve the problem straight away. If they can’t, or you’re still not happy, you can make a formal complaint
which will be investigated on your behalf.