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Here for Everyone

We can all face problems that seem complicated or intimidating. At Citizens Advice Gateshead we believe no one should have to face these problems without good quality, independent advice. When we say we're here for everyone, we mean it. Our aim is always to give you the knowledge and confidence you need to find your way forward, whoever you are and whatever your problem.

Can we do better?

We want everyone who uses Citizens Advice Gateshead advice services to be happy with the service we provide. That’s why, if you think we can do better, we want to hear from you no matter how big or small the issue is. Often we’ll be able to put things right, and on the occasions that we can’t, we will learn from your feedback to help us do better in the future. 

We promise to deal with every complaint quickly, professionally and confidentially. We would encourage you to speak to the manager on duty as they will often be able to solve the problem straight away. If they can’t, or you’re still not happy, you can make a formal complaint which will be investigated on your behalf.

Latest News & Events

Lockdown Changes to Jobcentre Opening Times
15th January 2021

We have been notified of these changes to the opening hours of local jobcentres, which come into effect from Monday 18th January. To help keep […]

Notice of Annual Public Meeting
12th January 2021

NOTICE OF ANNUAL PUBLIC MEETING Citizens Advice Gateshead NOTICE IS GIVEN that the Annual Public Meeting of Citizens Advice Gateshead […]

Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
© 2020 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
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