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Here for Everyone

We can all face problems that seem complicated or intimidating. At Citizens Advice Gateshead we believe no one should have to face these problems without good quality, independent advice. When we say we're here for everyone, we mean it. Our aim is always to give you the knowledge and confidence you need to find your way forward, whoever you are and whatever your problem.

Can we do better?

We want everyone who uses Citizens Advice Gateshead advice services to be happy with the service we provide. That’s why, if you think we can do better, we want to hear from you no matter how big or small the issue is. Often we’ll be able to put things right, and on the occasions that we can’t, we will learn from your feedback to help us do better in the future. 

We promise to deal with every complaint quickly, professionally and confidentially. We would encourage you to speak to the manager on duty as they will often be able to solve the problem straight away. If they can’t, or you’re still not happy, you can make a formal complaint which will be investigated on your behalf.

Latest News & Events

Citizens Advice Gateshead launches The Business of Charity Webinar Series
27th October 2021

Citizens Advice Gateshead is proud to announce our series of webinars - The Business Of Charity - being held online […]

Let's Talk About Dementia - Free Online Training for Support Professionals (New Dates Added)
12th October 2021

With the generous support of the Sir James Knott Trust, we are able to bring community and voluntary sector organisations across Gateshead and Newcastle this unique free online training. If you are supporting people facing dementia, or their families, this training will help.

Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
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© 2020-21 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
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