Contact Centre Adviser

Would you like a contact centre job that improves people’s lives? 

Citizens Advice Gateshead is an independent local charity, and one of the network of charities responsible for the delivery of the national Citizens Advice Adviceline service which provides advice and information by telephone and web chat to members of the general public from across England and Wales.

Our team of Adviceline Contact Centre Advisers provides tailored, succinct telephone advice to members of the general public to help them to know and understand their social welfare rights and responsibilities, so they can improve their quality of life. If you have proven experience of providing advice and guidance which has enabled someone to take corrective action, and you are able to gather key information through use of effective questioning techniques, we can provide training in the area of social welfare rights and responsibilities.

Located in Gateshead centre within a few minutes’ walk of the metro/bus interchange
Comprehensive in-house training in all aspects of social welfare rights and responsibilities
Development opportunities within a forward-thinking charity looking to grow its impact

Get in touch for an application pack to find out more about the charity, the role and how to apply.

How to apply Please email for an application pack recruitment@citizensadvicegateshead.org.uk
Salary £17,054 per annum
Holidays 20 days (rising to 22 after four years' service) plus Bank Holidays
Hours 37 hours per week
Closing date 9 am Monday 10th December

 

 

Citizens Advice Gateshead Updates
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© 2019 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
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