Contact Centre Adviser - Consumer


Would you like a contact centre job that improves people’s lives? 

Citizens Advice Gateshead is an independent local charity, and is responsible for the delivery of the national telephone-based Consumer Service which provides advice and information to members of the general public from across England and Wales.

Our team of Consumer Contact Centre Advisers provides tailored, succinct telephone advice to members of the general public to help them to know and understand their rights and responsibilities associated with the purchase of goods, and provide Trading Standards Authorities with the essential intelligence they need to protect people from rogue traders.

If you have proven experience of providing advice and guidance on complex issues resulting in an ability for a customer to take action, and you are able to learn detailed and complex information and apply this new knowledge in a simple and easy to understand manner whilst under pressure, we can provide training in the area of consumer rights and responsibilities.

Located in Gateshead centre within a few minutes’ walk of the metro/bus interchange
Comprehensive in-house training in all aspects of consumer rights and responsibilities
Development opportunities within a forward-thinking charity looking to grow its impact

If this sounds like you, please get in touch for an application pack to find out more about the charity, the role and how to apply.

Annual Salary

£18,038.00 per annum


37 hours per week


22 days plus bank holidays

Additional benefits including

Workplace pension | Metro Saver scheme | Retail discount scheme

Closing Date

5pm on Wednesday 16th September 2020

Please email for an application pack

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© 2020 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
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