CLOSED - Contact Centre Adviser - Adviceline


Would you like a contact centre job that improves people’s lives? 

Citizens Advice Gateshead is an independent charity delivering advice services to the residents of Gateshead Borough, with a history spanning over 60 years. The charity is also part of a network of charities responsible for the delivery of the national Citizens Advice Adviceline service which provides advice and information by telephone and web chat to members of the general public from across England and Wales. Adviceline is an important element of the portfolio of services Citizens Advice Gateshead is delivering in pursuit of our mission to mobilise knowledge so the system works, it works for everyone, and it powers the changes we need to be an equal and inclusive society.

Opportunity to join our Adviceline team

Our team of Adviceline Contact Centre Advisers provides tailored, succinct telephone advice to the general public to help people to know and understand their social welfare rights and responsibilities. The Contact Centre Adviser will be responsible for drawing on their knowledge of social welfare rights and responsibilities, including utilising a wide range of support information and resources to offer impartial advice by telephone and webchat.

If you have proven experience of providing advice and guidance which has enabled someone to take corrective action, and you can gather key information through the use of effective questioning techniques, as well as the ability to learn and apply new and detailed information under pressure, this could be the job for you.

Homeworking will be required to comply with current social distancing requirements
Comprehensive in-house training in social welfare rights and responsibilities will be provided
Development opportunities exist within this forward-thinking charity looking to grow its impact

If this sounds like you, please get in touch for an application pack to find out more about the charity, the role and how to apply.

Annual Salary

£18,038.00 per annum (FTE 37 hours/week)


37, 30, or 20 hours per week


22 days plus bank holidays (pro rata for 30 and 20 hour positions), increasing after 2 years' service

Closing Date

9 am on Monday 4th January 2020

Please email for an application pack

Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
© 2020-21 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
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