CLOSED - Contact Centre Adviser

Would you like to learn how to support members of the public to exercise their consumer rights? 

The Contact Centre Adviser will be a key member of the team responsible for delivering our high-performing national telephone-based Consumer Service contract. This is one of several important services delivered by Citizens Advice Gateshead which is a charity operating locally, regionally and nationally in pursuit of our vision of a fair society for all, with lives well lived.

As a member of a team of advisers, reporting to a Telephone Service Team Leader, the successful candidate will be providing tailored, succinct telephone advice to support the general public to exercise their consumer rights in law. If you have proven experience of providing advice and guidance on complex issues, we can offer training so you are able to gain the comprehensive consumer law knowledge you will require to undertake this role.

Comprehensive in-house training in Consumer Law will be provided to candidates that are able to demonstrate an aptitude in the delivery of advice and information.

Located in Gateshead centre within a few minutes’ walk of the metro/bus interchange

Development opportunities for the successful candidate - this position has become available as a result of staff progression across our growing charity

How to apply Please email for an application pack
Hours of work 37 hours per week
Holidays 20 days (rising to 21 days after 2 full years service and 22 days after 3 years) plus Bank Holidays
Salary £17,678 pa
Closing date 18th October 2019
Citizens Advice Gateshead Updates
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Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
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