Would you like to learn how to support members of the public to exercise their consumer rights?
The Contact Centre Adviser will be a key member of the team responsible for delivering our high-performing national telephone-based Consumer Service contract. This is one of several important services delivered by Citizens Advice Gateshead which is a charity operating locally, regionally and nationally in pursuit of our vision of a fair society for all, with lives well lived.
As a member of a team of advisers, reporting to a Telephone Service Team Leader, the successful candidate will be providing tailored, succinct telephone advice to support the general public to exercise their consumer rights in law. If you have proven experience of providing advice and guidance on complex issues, we can offer training so you are able to gain the comprehensive consumer law knowledge you will require to undertake this role.
Comprehensive in-house training in Consumer Law will be provided to candidates that are able to demonstrate an aptitude in the delivery of advice and information.
Located in Gateshead centre within a few minutes’ walk of the metro/bus interchange
Development opportunities for the successful candidate - this position has become available as a result of staff progression across our growing charity
|How to apply||Please email for an application pack firstname.lastname@example.org|
|Hours of work||37 hours per week|
|Holidays||20 days (rising to 22 after 2 years) plus Bank Holidays per annum|
|Closing date||18th October 2019|