CLOSED - Financial Inclusion Adviser - Wise Steps Programme

Are you passionate about helping to remove the financial barriers to getting a job and making a real difference to people's lives? 

Citizens Advice Gateshead is an independent local charity, and a member of the national Citizens Advice network.  As a team of over 160 staff and 50+ volunteers, we punch above our weight locally and nationally, mobilising knowledge through the delivery of tangible social value, in many different guises, to thousands of people every year.

Our vision is a fair society for all, with lives well lived. As set out in our strategic plan, we aim to be an enduring and dynamic charity that never stands still until we have achieved this vision.

We are now recruiting a Financial Inclusion Adviser for our Wise Steps programme

We are working in partnership to deliver Wise Steps in Gateshead, a project to help remove the barriers to employment. Funded by the National Lottery Community Fund and the European Social Fund, Wise Steps helps people in Tyne and Wear to transform their lives by providing one to one tailored support to help them take positive steps towards work

The Financial Inclusion Adviser is responsible for providing debt advice, money management and support with welfare benefits in response to the individual needs and priorities of each Wise Steps Programme participant. Where appropriate you will also be required to undertake casework to provide the best possible outcome for those Wise Steps Programme participants facing more complex and challenging issues.

Does this sound like you ...

The successful candidate will have experience of providing debt casework on a one to one basis for at least a 12-month period. They will be capable of communicating legislation, policies and processes to clients in a way that helps them understand and take appropriate action. The Financial Inclusion Adviser will be able to operate effectively as part of a dynamic and responsive team with a commitment to putting clients’ needs at the centre of everything we do. You should be able to use IT systems to record and analyse data. Experience in other areas of social welfare casework, relating to welfare benefits, employment, community care, discrimination or house would be beneficial.

If this sounds like you, please get in touch for an application pack to find out more about the charity, the role and how to apply.

Annual Salary



37 hours per week / Flexible working / TOIL system / can include remote working

Closing Date

23rd August 2020

Please email for an application pack

Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
© 2020-21 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
facebook-squarelinkedin-squarephonetwitteryoutube-playinstagram linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram