CLOSED - HR Assistant Vacancy

Are you a motivated HR Assistant who's a stickler for detail and looking for the perfect next step?

Citizens Advice Gateshead is an independent local charity with an annual turnover approaching £4m, a workforce of 170 people and a growing volunteer community.

At a time when the charity's services have never been in greater demand, we need the support of a highly effective HR function to help us to be the charity of choice full of great people who are motivated to make a difference, as we pursue our aim to be an enduring and dynamic charity that never stands still until we have a fair society for all, with lives well lived.

The HR Assistant role is key to the accuracy and reliability of the People function of the charity and its trading subsidiary. Responsibilities will include:

  • Administering, monitoring and reporting on a wide range of employee and volunteer* data using cloud-based HR system, including starters*, leavers*, attendance*, sickness, absence, holidays, salaries, benefits, ensuring a high level of confidentiality and compliance with GDPR;
  • Providing information to the Finance team to support with payroll-related issues;
  • Handling the full recruitment process for staff and volunteers, including placing adverts, monitoring responses, preparing for interviews, communicating with candidates and induction planning;
  • Preparing offer letters and contracts of employment and handling all pre-start processes including references and right to work checks;
  • Being the first point of contact for HR queries and support, providing excellent customer service in a helpful and friendly manner;
  • Advising line managers on the application of policies and procedures, and identifying areas for procedural improvement to maximise our efficiency;
  • Maintaining training calendar and individual training records, and issuing certificates associated with non-accredited learning and development;
  • Identifying training needs through analysis of performance management records, appraisals and training requests;
  • Handling minutes, records and correspondence associated with grievance, conduct and capability;
  • Providing support to the People Development Manager, and contributing to the day to day activities of the busy, motivated People Team.

If you are an experienced HR Assistant with CIPD Level 3 or above, who has an uncompromising attention to detail and you love a deadline, we would love to hear from you.

Please get in touch for an application pack to find out more about the charity, the role and how to apply.

Annual Salary

£21,000 to £23,500 per annum, dependent on experience


37 hours per week (Flexible working hours and TOIL apply to this role)

Job share would be considered


22 days plus bank holidays (increasing based on service to 30 days plus bank holidays for staff with 10 years service or more)

Closing Date

10 am Wednesday 14th April 2021

Please email for an application pack


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Citizens Advice Gateshead Updates
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Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
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