CLOSED - Initial Contact Agent - Witness Service

Would you like a job that helps people through a complex and daunting situation?

Citizens Advice Gateshead is an independent local charity, and one of the network of charities responsible for the delivery of the national Citizens Advice Witness Service.

Our Witness Service team delivers free and independent support for both prosecution and defence witnesses in every criminal court in England and Wales, providing practical information about the court process as well as emotional support to help witnesses feel more confident when giving evidence. If you have proven experience of delivering impartial information, advice and guidance to clients who are often vulnerable members of society, and have worked within a quality management framework using a CRM system, we can provide training in the rights and responsibilities of a witness so that they can give the best possible evidence in court.

Located in Gateshead centre within a few minutes’ walk of the metro/bus interchange
Comprehensive in-house training in all aspects of the witness support process
Development opportunities within a forward-thinking charity looking to grow its impact

Get in touch for an application pack to find out more about the charity, the role and how to apply.

Annual Salary

£17, 054 per annum


37 hours per week


20 days (rising to 22 after four years' service) plus Bank Holidays

Additional benefits including

Workplace pension | Metro Saver scheme | Retail discount scheme

Closing Date

9 am Monday 30th March

Please email for an application pack


Citizens Advice Gateshead Updates
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© 2020-21 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
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