CLOSED - Money Advice Caseworker

Can you make a difference to people's lives through impartial money advice?

The Money Advice Caseworker role involves enabling clients of Citizens Advice Gateshead to access quality, impartial advice, information and guidance associated with all matters connected with money advice, debt and financial inclusion.

The post holder will be responsible for helping clients to maximise their available income by checking benefit eligibility, availability of switching utilities and considering other spending habits. Where appropriate they will also undertake casework to provide the best possible outcome for those clients facing more complex and challenging issues, ensuring the service provided is tailored to the needs of each individual, whilst satisfying funder requirements and complying with FCA regulations

Reporting to our Money Advice Specialist, the Money Advice Caseworker will become a key member of our Advice Services (Legal and Regulated) team, delivering services which are critical to the achievement of our vision of a fair society for all, with lives well lived.

If you have a passionate commitment to our vision of a fair society for all, with lives well lived, and have at least 12 months experience of undertaking debt casework and getting the best possible outcome for the client, we'd love to hear from you.

Get in touch for an application pack to find out more about the charity, the role and how to apply.

How to apply Please email for an application pack
Salary £22,057.56 per annum
Holidays 20 days (rising to 21 days after 2 full years service and 22 days after 3 years) plus Bank Holidays
Hours 37 hours per week (part or full time considered)
Closing date 5 pm Monday 4th November
Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
© 2020-21 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
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