CLOSED - Social Welfare Adviser

Do you relish the challenge of helping people find a route through their complex welfare benefits problems?

Are you looking for a social welfare role with a charity that's making a real difference to people's lives?

Citizens Advice Gateshead is an independent charity and a member of the national Citizens Advice network. Our vision is for a fair society for all, with lives well lived.  Our mission is to mobilise knowledge so the system works, it works for everyone, and it powers the changes we need to be an equal and inclusive society. To achieve this, we deliver services locally to almost 13,000 people a year and support over 400,000 people nationally through digital advice and information services, including the discrimination advice service.

We are excited to be recruiting a Social Welfare Adviser to work alongside our generalist advice team and caseworkers and provide quality impartial advice, information and guidance through multiple channels across the full spectrum of social welfare issues including welfare benefits, employment, money advice, community care, energy, discrimination and housing. There may also be the opportunity to focus on providing support to clients relating to a particular social welfare issue or target group.

To be considered for this role, you will have in-depth experience of providing social welfare advice, information and guidance, on the phone or face-to-face, and will be able to evidence that you have been able to support clients to achieve the best possible outcomes. You will be able to demonstrate at least 1 years' casework experience in welfare benefits, employment, money advice, community care, energy, discrimination or housing, and be capable of adapting positively and rapidly to changing circumstances.

We will provide training in the Citizens Advice 'Advice Framework' requirements and all aspects of social welfare to a candidate with experience in delivering advice, information and guidance to clients.

Located in Gateshead centre within a few minutes’ walk of the metro/bus interchange (remote working is also required - including homeworking to comply with Covid-19 social distancing measures)
Comprehensive employee benefits including Metro Saver scheme and retail discount opportunities.
Development opportunities within a forward-thinking charity looking to grow its impact

If this sounds like you, please get in touch for an application pack to find out more about the charity, the role and how to apply.

Annual Salary

£22,057.56 to £26,081.79 based on experience


37 hours per week

Closing Date

5.00pm on Monday 27th July 2020

Please email for an application pack

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Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
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