CLOSED - Social Welfare Adviser

Do you have experience of advising people about welfare benefits and related social welfare issues such as housing or debt?

Do you have a passion for securing the best possible outcome for clients?

Are you looking for a role that will make a real difference to society?

Citizens Advice Gateshead is an independent charity working as part of the Citizens Advice network. Our vision is for a fair society for all, with lives well lived. We deliver local services to 13,000 people a year and support an additional 400,000 people nationally through our telephone and web services.

The role

Our Social Welfare Advisers are responsible for providing social welfare information, advice and guidance to help people to know and understand their rights and responsibilities across a wide range of social welfare issues. Where appropriate they undertake casework to provide the best possible outcomes for clients facing more complex and challenging issues.

Skills and experience

The successful candidate will have experience of providing welfare benefits casework on a one to one basis for at least a 2 year period and have knowledge of other areas of social welfare issues such as housing or debt. They will be capable of communicating legislation, policies and processes to clients in a way that helps them understand and take appropriate action. The Social Welfare Adviser will be able to operate effectively as part of a dynamic and responsive team with a commitment to putting clients’ needs at the centre of everything we do.

How to Apply

Please email for an application pack

Hours of Work

37 hours per week


20 days (rising to 22 after 2 years) plus Bank Holidays per annum

Annual Salary

£22,057.56 to £26,081.79 depending on experience

Additional benefits including

Flexible working/TOIL system | Workplace pension | Metro Saver scheme | Retail discount scheme

Closing Date

Monday 24th February 2020, 09:00 am

Citizens Advice Gateshead Updates
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Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
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