CLOSED - Financial Inclusion Adviser - Wise Steps

Do you have experience of advising people about debt and welfare benefits?

Do you have a passion for securing the best possible outcome for clients?

Are you looking for a role that will make a real difference to society?

Citizens Advice Gateshead is an independent charity working as part of the Citizens Advice network. Our vision is for a fair society for all, with lives well lived. We deliver local services to 13,000 people a year and support an additional 400,000 people nationally through our telephone and web services.

We are working in partnership to deliver Wise Steps in Gateshead, a project to help remove the barriers to employment. Funded by the National Lottery Community Fund and the European Social Fund, Wise Steps helps people in Tyne and Wear to transform their lives by providing one to one tailored support to help them take positive steps towards work.

The role

The Financial Inclusion Adviser is responsible for providing debt advice, money management and support with welfare benefits in response to the individual needs and priorities of each Wise Steps Programme participant. Where appropriate you will also be required to undertake casework to provide the best possible outcome for those Wise Steps Programme participants facing more complex and challenging issues.

Skills and experience

The successful candidate will have experience of providing debt casework on a one to one basis for at least a 12-month period. They will be capable of communicating legislation, policies and processes to clients in a way that helps them understand and take appropriate action. The Financial Inclusion Adviser will be able to operate effectively as part of a dynamic and responsive team with a commitment to putting clients’ needs at the centre of everything we do.

How to apply  Please email Jill Beat for an application pack -
Hours of Work 37 hours per week
Holidays 20 days (rising to 22 after 2 years) plus Bank Holidays per annum
Salary £22,057
Closing date 2nd September 2019
Interviews 10th September 2019
Citizens Advice Gateshead Updates
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Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
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