Look Out! What to do about energy problems

For more than six decades we have helped thousands of people to move forward at times of upheaval and uncertainty. Although the challenges being faced are changing, we continue to provide a valuable free and impartial service that you can trust.
"In a time of crisis and uncertainty you became a beacon and huge support ... a lifeline in fact."

I'm having real problems during lockdown and I don't think I'm going to be able to pay my gas and electricity bill. Will I be disconnected?

The video below tells you when and how to get in touch with an Energy Adviser within the Citizens Advice Consumer Service if you or someone you know has a problem paying for gas and electricity, if you fear you may be disconnected or if you can’t get out of the house to top-up your pre-payment meter because you are sick or self-isolating.

Our energy advisers in the Consumer Service can help with these, and any other, energy-related issues that you may have.

You can ring the Consumer Service on 0808 223 1133

For more Look Outs with Alison Dunn, click here

Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
© 2020-21 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
envelope-ouserfacebook-squarelinkedin-squarephonetwitteryoutube-playinstagrammouse-pointer linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram