At Citizens Advice Gateshead, we collect and use your personal information to help us solve your problems, communicate with you and improve our service.
We only ask for the information that we need at the time and we will always let you decide what you feel comfortable telling is, explain to you why we need it and treat your personal information as confidential.
When we do this, we will only access the information when we have a good reason to do so, only share it when it is necessary and relevant and we will never sell your information to anyone.
We handle and store your personal information in line with data protection law.
Who are we?
We are Citizens Advice Gateshead, a registered charity.
If you wish to contact us directly regarding a privacy or data protection issue, email email@example.com
Who is responsible for keeping your information safe?
Our Data Controller is Citizens Advice Gateshead
Our Data Protection Officer is Alison Dunn, Chief Executive Officer
How do we gather your information and what do we do with it?
This policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences.
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyse how well the website performs and where it needs improvement.
You can at any time change or withdraw your consent from the Cookie Declaration on our website. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit www.allaboutcookies.org.
Your consent applies to the following domains: citizensadvicegateshead.org.uk
We’ll collect your email address to allow you to subscribe to our mailing list via Mailchimp’s email list management service. On their site, you are asked whether you would like further contact by email, direct mail or targeted advertising. You are also given the option to unsubscribe at any time. Mailchimp will also collect information about whether you open the emails that we send you, what links you click on, what country you are in and what device you are using.
We collect this information so that we can send you updates and news about the services of Citizens Advice Gateshead and the work that we do. We also collect this data so that we can improve our service and communication by refining our delivery of this information
Volunteering Contact Form
We'll collect your name, email address, telephone number, contact preference, volunteering preference and how you heard about us. We also collect and store the date and time you sent the enquiry.
We collect this information so that we can contact you about volunteering opportunities now, and in the future.
The form generates an email which shares your information with the email server and then to our Volunteer Coordinators.
Your information won't be used for any other purpose and won't be shared with anyone else. Your information is kept on our email system indefinitely, unless you ask us to remove it.
General Contact Form
We'll collect your name, email address, telephone number and details that you add regarding your enquiry. We also collect and store the date and time you sent the enquiry.
We collect this information so that we can contact you about your enquiry.
The form generates an email which shares your information with the email server and then to a designated adviser who deals with email enquiries. They will then share your information with an appropriate member of staff so that your enquiry can be dealt with.
Your information won't be used for any other purpose and won't be shared with anyone else, unless it is in the pursuit of dealing with your enquiry. This information is kept on our email system indefinitely, unless you ask us to remove it.
Job Application Form
We'll collect your name, email address, telephone number and details that you add regarding your job application. We also collect and store the date and time you sent the application.
We collect this information so that we can follow fair, equitable and effective recruitment practices that treat all candidates equally.
The form generates an email which shares your information with the email server and then to a designated administrator who deals with recruitment. They will then share your information with the appropriate members of staff dealing with the selection process.
Your information won't be used for any other purpose and won't be shared with anyone else. This information is retained within our website system until the post has been filled, in our email system indefinitely, and within our archives for 12 months to comply with internal audit, unless you ask us to remove it.
Log In Details
We collect a username and password to allow you to gain access to the site as a member of Citizens Advice Gateshead staff.
We do this to enable secure access to the website.
This information is kept on their system indefinitely, unless you ask us to remove it.
You can contact us at any time and ask us:
- what information we've stored about you
- to change or update your details
- to delete your details from our records
You can withdraw your consent for the processing of your personal data at any time. To do so, please contact us at firstname.lastname@example.org
More information about your data rights
You can find out more about your data rights on the Information Commissioner's website.
For further assistance on requesting your information by making a subject access request, including the details that you will need to provide, please see the following ICO guidance https://ico.org.uk/your-data-matters/official-information/