Energy Advice

Citizens Advice Gateshead has its own Energy Team, who can provide a wide range of advice and support to people who have issues with their gas or electricity supply. This can be provided over the phone or in person and covers a wide range of topics such as: reducing energy costs, switching suppliers, fuel debt, understanding energy bills, smart meters, extra financial support, difficulty contacting your supplier and much more. If you have a more serious problem and need advice on challenging your energy provider, we also provide the National Consumer Helpline whose energy team will help you find a solution to your issue.

If you would like an adviser to contact you to make an appointment to discuss your energy needs, contact us here.

Tackling energy problems: the National Consumer Helpline

If you feel that you have not been treated fairly by your energy provider, you should ring the National Consumer Helpline on 0808 223 11 33. The Consumer Service has a bank of energy experts dedicated to resolving these problems quickly and efficiently.

Understand your energy bill

If you need help understanding the way that your energy bill is presented, click here for the Citizens Advice 'Understanding Your Energy Bill' tool. This tool guides you through the different areas of an energy - including specific bills for the 'Big Six' energy companies - and explains what each section means.

Choosing the right tariff

If you want more information and how tariffs are structured and what might be the best sort of tariff for you, click here for advice on choosing the right tariff.

Making your home energy efficient

Another way to save money from your energy bill is to make your home more efficient. Click here for some great advice on changes you can make or download our Energy Efficiency Checklist.