Welcome to Citizens Advice Gateshead

For more than six decades we have helped thousands of people to move forward at times of upheaval and uncertainty. Although, over time, some of the challenges people face are changing, we continue to provide valuable, free and impartial advice and information that you can trust. 
"In a time of crisis and uncertainty you became a beacon and huge support ... a lifeline in fact."

Get Advice

Getting up to date, free and impartial advice, information and guidance through Citizens Advice Gateshead is easy. You can rest assured that we will always do our best to shape the service around your individual needs. Call or email our Adviceline to get help, find the information you need on our online advice hub, or drop in to talk things through.

Latest News and Events

Contact Centre Adviser - Adviceline

  Are you motivated to make a difference at work?  In our recent people survey, 97% of our workforce said […]

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Let's Talk About Dementia - Free Online Training for Support Professionals (New Dates Added)

With the generous support of the Sir James Knott Trust, we are able to bring community and voluntary sector organisations across Gateshead and Newcastle this unique free online training. If you are supporting people facing dementia, or their families, this training will help.

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Why is Ofgem increasing the energy price cap?

by Ida Kalinic, volunteer content creator In August this year, Ofgem announced it will be increasing the energy price cap for […]

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How we have helped people in Gateshead

How we went back to school to help Emma

A local Primary School approached us to ask what advice services we can offer them. The support worker there has […]

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How we helped Ashley balance her budget and have a difficult conversation

Ashley (name changed for confidentiality) approached us for help in affording the school uniform for her 7yo daughter.  We had […]

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How our Housing Specialist helped Lauren get her family's broken house repaired.

Our Housing Specialists deal with complex housing cases as part of our social welfare team. Here is one example of […]

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Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
© 2020-21 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG

Coronavirus Update

If you live or work in Gateshead …

You can book a call from an adviser, or drop off your paperwork, by coming down to our Gateshead office between 9.00-5.00, Monday to Friday. Strict Covid-19 secure measures are in place in our building.

You can also get in touch by email and one of our local advisers will get back to you. Click here to get in touch by email.

Call 0191 4785100 - this is not an Adviceline, but our staff will arrange a callback from one of our expert advisers within 2 working days.

If you are worried about your money, call 0191 490 4248 to speak to one of the advisers on our dedicated debt advice helpline

You can also call our local Adviceline free on 0808 278 7902

If you live or work outside of the Gateshead area please call the national Citizens Advice Adviceline free on 08001448848 and Textphone 08001448884

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