Welcome to Citizens Advice Gateshead

For more than six decades we have helped thousands of people to move forward at times of upheaval and uncertainty. Although, over time, some of the challenges people face are changing, we continue to provide valuable, free and impartial advice and information that you can trust. 
"In a time of crisis and uncertainty you became a beacon and huge support ... a lifeline in fact."
Getting up to date, free and impartial advice, information and guidance through Citizens Advice Gateshead is easy. 

We do our best to help our clients and their families as much as we can while also respecting their ability to make decisions about their own lives. Our advisers are caring and really good at what they do. They figure out the best things to do for each client, based on what they need.

Please view our 'What do we cover?' guide to see if your issue might be covered before seeking advice.

Latest News and Events

Vacancy - Full time Social Welfare Adviser (Housing)

🌎Gateshead, U.K.   💰£21,562 per annum ⏰Full time - 37 hours per week.   The role and what you’ll be doing  […]

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Vacancy - Full time Contact Centre Adviser role

🌎Gateshead, U.K.   💰£20,972 per annum ⏰Full time - 37 hours per week, part time hours considered.   The role and […]

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Vacancy - Receptionist (Weekend working)

🌎Gateshead, U.K.   💰£11,337 per year (£20,972 full time equivalent) ⏰Part Time, Fixed term – 20 hours per week, mainly supporting […]

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View all News and Events »

How we have helped people in Gateshead

How we helped Brad with repairs and suitable housing

As part of our social welfare team, our housing experts deal with complex housing cases. Below is a success story […]

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Discrimination service helps a disabled adult challenge unfair treatment in the workplace

Our Civic Legal Advice (CLA) funded discrimination service helps clients from across England and Wales to challenge unlawful discrimination in […]

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How we helped Sacha with Repairs and Compensation in her Property

As part of our social welfare team, our housing experts deal with complex housing cases. Below is a success story […]

Read More

Accessibility

Read our guide on how to get the most out of our ReciteMe service. It provides translation, text size and general accessibility tools so you can best understand the information on our website.
Find out more »

Volunteer

Join an amazing team of people doing amazing things. Only you know why you would volunteer, but for a few hours each week you could achieve that, and so much more.
Find out more »

Fundraise

Citizens Advice Gateshead is an independent charity that relies on fundraising to deliver local services that transform people's lives. Every pound you raise for us will make a difference.
Find out more »

Our opening times

For our main office:
Mon: 9:00am - 5:00pm
Tues: 9:00am - 5:00pm
Wed: 9:00am - 5:00pm
Thu: 9:00am - 5:00pm
Fri: 9:00am - 5:00pm
Sat: 10:00am - 4:00pm
Sun: 10:00am - 4:00pm

What do we cover?

We cover much more than benefits, and we know you may be dealing with more than one issue. Knowing where to go for help isn't always easy, so use our handy guide to see if your issue might be covered.
Click here to see what we can advise you on

How to find us

Main office
The Davidson Building,
Swan Street,
Gateshead,
NE8 1BG

Hubs in the region

Although we're based in central Gateshead, we run drop-in services across the region. Find out the nearest to you and see where and when you can get the advice you need:
Get advice wherever you are in Gateshead

Easy access

Our website uses the ReciteMe tool which allows all content on the site to be translated, read out loud, made bigger or smaller, and any other access needs you might have. Click the Accessibility button at the top of every page to use this feature.

Stay connected

We're regularly updating our social media channels with advice, information and campaigns. Follow us on these platforms to get daily updates!
Click here to see what we can advise you on
Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
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© 2024 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 733994300. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG. Citizens Advice Gateshead ar regulated by the Financial Conduct Authority (FCA). Reference number: 617611
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