DONATEACCESSIBILITY
0808 278 7902

Welcome to Citizens Advice Gateshead

For more than six decades we have helped thousands of people to move forward at times of upheaval and uncertainty. Although, over time, some of the challenges people face are changing, we continue to provide valuable, free and impartial advice and information that you can trust. 
"In a time of crisis and uncertainty you became a beacon and huge support ... a lifeline in fact."
Getting up to date, free and impartial advice, information and guidance through Citizens Advice Gateshead is easy. 
 

We do our best to help our clients and their families as much as we can while also respecting their ability to make decisions about their own lives. Our advisers are caring and really good at what they do. They figure out the best things to do for each client, based on what they need.

Please view our 'What do we cover?' guide to see if your issue might be covered before seeking advice.

Latest News and Events

 Society Matters Group CEO Alison Dunn awarded MBE in King’s Birthday Honours
14th June 2026

Society Matters Group is proud to announce that its Chief Executive, Alison Dunn, has been awarded an MBE in His Majesty The King’s Birthday Honours List for Services to Communities across the North East of England. The honour recognises Alison’s outstanding leadership and impact over a sustained period, both through her work with Citizens Advice […]

Read More
Managing money safely: Loan Sharks
5th November 2025

Citizens Advice Gateshead is committed to protecting our community from the harm caused by illegal money lending. Loan sharks prey on vulnerable people, trapping them in cycles of debt through intimidation and fear. But what exactly is a loan shark? A loan shark is someone who runs a money lending business without permission from the […]

Read More
'Cruelty by Design' - changes to rules for terminally ill people must be reversed.
3rd July 2025

When a loved one is given a terminal illness diagnosis, we would expect them to be given fair and dignified treatment by the benefit system in their final weeks of life - and for many years this was the case, with disability benefits claims for terminal illness cases being fast-tracked through the system. However, Citizens […]

Read More
View all News and Events »
This Is The North is a podcast featuring expert guests discussing why the poverty gap matters and celebrating the North's creativity in tackling this issue. Hosted by Alison Dunn, our Chief Executive and a dedicated social justice advocate.
You can listen to all of the episodes on Spotify, Apple Music or Acast.

How we have helped people in Gateshead

 How we helped Brad with repairs and suitable housing
5th June 2023

As part of our social welfare team, our housing experts deal with complex housing cases. Below is a success story of someone who contacted us in desperate need of help: Background Meet Brad (name changed for confidentiality), an elderly client grappling with physical and mental health conditions. Ben had been residing in a privately rented […]

Read More
Discrimination service helps a disabled adult challenge unfair treatment in the workplace
1st June 2023

Our Civic Legal Advice (CLA) funded discrimination service helps clients from across England and Wales to challenge unlawful discrimination in both employment and in the provision of goods and services. This case shows how one of our advisers helped a client use the Equality Act 2010 to challenge discriminatory employment practices and gain compensation for […]

Read More
How we helped Sacha with Repairs and Compensation in her Property
6th April 2023

As part of our social welfare team, our housing experts deal with complex housing cases. Below is a success story of someone who contacted us in desperate need of help: Background Meet Sacha (name changed for confidentiality), a client who approached our service due to disrepair issues affecting her local housing authority property. The ongoing […]

Read More

Accessibility

Read our guide on how to get the most out of our ReciteMe service. It provides translation, text size and general accessibility tools so you can best understand the information on our website.
Find out more »

Volunteer

Join an amazing team of people doing amazing things. Only you know why you would volunteer, but for a few hours each week you could achieve that, and so much more.
Find out more »

Fundraise

Citizens Advice Gateshead is an independent charity that relies on fundraising to deliver local services that transform people's lives. Every pound you raise for us will make a difference.
Find out more »

Our opening times

For our main office:
Mon: 9:00am - 5:00pm
Tues: 9:00am - 5:00pm
Wed: 9:00am - 5:00pm
Thu: 9:00am - 5:00pm
Fri: 9:00am - 5:00pm
Sat: 10:00am - 4:00pm
Sun: 10:00am - 4:00pm

What do we cover?

We cover much more than benefits, and we know you may be dealing with more than one issue. Knowing where to go for help isn't always easy, so use our handy guide to see if your issue might be covered.
Click here to see what we can advise you on

How to find us

Main office
The Davidson Building,
Swan Street,
Gateshead,
NE8 1BG

Hubs in the region

Although we're based in central Gateshead, we run drop-in services across the region. Find out the nearest to you and see where and when you can get the advice you need:
Get advice wherever you are in Gateshead

This Is The North podcast

This Is The North is a podcast featuring expert guests discussing why the poverty gap matters and celebrating the North's creativity in tackling this issue. Hosted by Alison Dunn, our Chief Executive and a dedicated social justice advocate.
Find out more and listen now!

Stay connected

We're regularly updating our social media channels with advice, information and campaigns. Follow us on these platforms to get daily updates!

Easy access

Click the Accessibility button at the top of every page to access a range of translation and accessibility options.
Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
Subscribe
© 2026 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 484972535. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG. Citizens Advice Gateshead ar regulated by the Financial Conduct Authority (FCA). Reference number: 617611
envelope-ouserfacebook-squarecommentslinkedin-squarephonetwittermouse-pointer linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram