Terms and Conditions

For more than six decades we have helped thousands of people to move forward at times of upheaval and uncertainty. Although the challenges being faced are changing, we continue to provide a valuable free and impartial service that you can trust.
"In a time of crisis and uncertainty you became a beacon and huge support ... a lifeline in fact."

Our Terms

These terms describe your responsibilities and obligations in using Citizens Advice Gateshead website. By using any of these facilities you agree to abide by these Terms of Use and the Privacy and cookies policy.

Accuracy

The Site has been prepared in order to provide information. Whilst we make every effort to ensure the content is accurate, it is not a comprehensive statement of the law, or of the issues raised and should not be relied upon for that purpose.

Liability

In no event will Citizens Advice Gateshead, its trustees, agents or employees be liable for any decisions made or action taken through relying on the information in this Site.

Health & Wellbeing

Anyone seeking a diagnosis or treatment of anxiety, depression or other mental health disorders should seek the help of suitably qualified medical professionals.

Authority

You authorise us to accept and act on your instructions and the information provided by you through the facilities in this Site. You acknowledge that the information you provide will form the basis upon which we will advise you.

Availability

While we will make every effort to ensure that the Site is permanently available, we will not be liable for any failure to provide the services contained. This includes, in particular, any suspension of the Site resulting from maintenance and upgrades to our systems or those of any party used to provide the services.

Variation/Termination of the Service

We reserve the right to change the services provided from time to time and to terminate the Site and the services at our discretion.

Monitoring

Telephone calls and ‘online chats’ may be monitored and recorded for quality and training purposes.

Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
© 2019 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG
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