For more than six decades we have helped thousands of people to move forward at times of upheaval and uncertainty. Although, over time, some of the challenges people face are changing, we continue to provide valuable, free and impartial advice and information that you can trust.
"In a time of crisis and uncertainty you became a beacon and huge support ... a lifeline in fact."
Citizens Advice Gateshead (CAG) needs to collect and use certain types of information about staff, clients and other individuals who come into contact with us in order to operate. In addition, it may be required by law to collect and use certain types of information to comply with statutory obligations of Local Authorities, government agencies and other bodies.
This personal information must be dealt with properly, however it is collected, recorded and used – whether on paper, in a computer, or recorded on other material - and there are safeguards to ensure this is within the EU General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
We regard the lawful and correct treatment of personal information as very important to successful operations, and to maintaining confidence between those with whom we deal and ourselves. We ensure that CAG treats personal information lawfully and correctly.
Most businesses hold personal data on their customers, employees and partners. The explosion in the use of the Internet, electronic communication and computerisation of business data has led to an increase in the importance of privacy. Breaches of computerised data security have prompted the introduction of legislation on a national and European level.
These include: Human Rights Act 1998 Freedom of Information Act 2000 Privacy and Electronic Communications Regulations 2003 Regulation of Investigatory Powers Act 2000 Telecommunications (Lawful Business Practice) Interception of Communications Regulations 2000 Data Protection Act 2018 Computer Misuse Act 1990. European Union General Data Protection Regulation 2016 (EU GDPR)
The General Data Protection Regulation 2016 replaces the EU Data Protection Directive of 1995 and supersedes the laws of individual Member States that were developed in compliance with the Data Protection Directive 95/46/EC. Its purpose is to protect the “rights and freedoms” of living individuals, and to ensure that personal data is not processed without their knowledge, and, wherever possible, that it is processed with their consent.
CAG is strongly committed to the rights of individuals whose data they collect and process, and will comply with UK and EU laws related to personal information in- line with the EU General Data Protection Regulation (GDPR).
CAG ensures that it meet its requirements under EU GDPR for the management of personal information, that the objectives of CAG and obligations under the law are met, and ensures that controls are in place that reflect the level of risk that CAG is willing to accept.
Citizens Advice Gateshead Updates
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