News and Events

Keeping you informed and up-to-date on news and events that matter locally, regionally and nationally.

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News and Events

Society Matters Group CEO Alison Dunn awarded MBE in King’s Birthday Honours

14th June 2026

Society Matters Group is proud to announce that its Chief Executive, Alison Dunn, has been awarded an MBE in His Majesty The King’s Birthday Honours List for Services to Communities across the North East of England. The honour recognises Alison’s outstanding leadership and impact over a sustained period, both through her work with Citizens Advice […]

Managing money safely: Loan Sharks

5th November 2025

Citizens Advice Gateshead is committed to protecting our community from the harm caused by illegal money lending. Loan sharks prey on vulnerable people, trapping them in cycles of debt through intimidation and fear. But what exactly is a loan shark? A loan shark is someone who runs a money lending business without permission from the […]

'Cruelty by Design' - changes to rules for terminally ill people must be reversed.

3rd July 2025

When a loved one is given a terminal illness diagnosis, we would expect them to be given fair and dignified treatment by the benefit system in their final weeks of life - and for many years this was the case, with disability benefits claims for terminal illness cases being fast-tracked through the system. However, Citizens […]

Gateshead Energy roadshows return for 2024/25

4th November 2024

Energy bills and issues around energy continue to concern Gateshead residents. In response, Citizens Advice Gateshead is once again partnering with Gateshead Council to bring back the Energy Roadshows this winter. These roadshows will be held at various locations across the borough, offering free and impartial advice from energy specialists to help residents prepare for […]

We're now open on Saturdays and Sundays...

12th September 2024

We can now announce that we're open at our main office (The Davidson Building, Swan Street, Gateshead, NE8 1BG) on Saturdays AND Sundays, from 10am to 4pm on both days.

Living with Neurodiversity

11th September 2024

Do you have, care for someone who has or suspected of having a neurodivergent condition? If so, we can offer you or them advice and support. Conditions may include: Dyslexia Obsessive-Compulsive Disorder (OCD) Dyspraxia (DCD) Anxiety Dyscalculia Bipolar disorder ADHD Depression Autism Spectrum Condition (ASC) Learning disabilities Tics and Tourette's Syndrome Epilepsy and seizure disorders […]

Refugee and Asylum Seeker Guide

10th September 2024

Aspen Cards, Biometric Residence Permits, Bank Accounts, Jobs & Charities Contents Aspen Cards Biometric Residence Permit (BRP) Creating a Bank Account Applying for a Job Charities and organisations supporting asylum seekers and refugees Aspen Cards The Aspen card is a prepaid card given by Migrant Help. Asylum seekers get money on this card […]

[BOOK A SESSION] Managed Migration: all you need to know

29th April 2024

We are running webinars to help professionals best understand how to advise clients when going through the process of managed migration. These sessions will be run by the expert trainers from our community interest company, Society Matters. These are the dates for each session. Click the Teams link to book your place on the relevant session. […]

Protected: [New dates added] Our new drop-in services

22nd March 2024

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Student Volunteering Week: Andrew's story with our Research & Campaigns team!

12th February 2024

It’s Student Volunteering Week, and while we recognise the outstanding efforts of all of our volunteers year-round, we thought this week was a good time to share with you all the success story of one of our volunteers, Andrew Richardson. Andrew gives his time each Friday to support our Research & Campaigns team in their […]

Are you entitled to claim welfare benefits?

21st December 2023

New data reveals that £18.7 billion worth of income-related benefits go unclaimed each year* With the help of our service, you can find out if you are eligible for any welfare benefits or social tariffs. All appointments will include a benefit check as well as energy saving advice. Everyone who attends will receive […]

Our guide to switching energy supplier in 2023

18th August 2023

Are you looking to take control of your energy bills and explore better options for your household's power supply? With the ever-changing landscape of energy prices, making informed decisions about switching energy suppliers has never been more important. That's why we've put together a comprehensive guide to help you navigate the process with confidence and […]

Are you entitled to claim welfare benefits?

17th July 2023

New data reveals that £18.7 billion worth of income-related benefits go unclaimed each year* With the help of our service, you can find out if you are eligible for any welfare benefits or social tariffs. View and book a free, 1-hour session with us at the below dates and locations, using this link […]

Urgent Treatment Centres: Listening events in Newcastle

6th June 2023

Urgent care is for when you need medical help right away, but it's not an emergency that requires calling 999 or going to the Accident and Emergency (A&E) department. In Newcastle, there are three Urgent Treatment Centres located at Ponteland Road, Molineux Street in Byker, and Westgate Road (which is currently closed). In addition to […]

Survey on Extending Opening Hours

13th April 2023

We're thinking of extending our opening hours Citizens Advice Gateshead is constantly striving to improve the services we offer to our clients. We understand that many people have busy lives and may find it difficult to seek advice during our regular opening hours. That's why we are considering extending our opening hours to better meet […]

Adviceline Outage - Wednesday 1st March

27th February 2023

Our local Adviceline number - 0808 2787902 - will be unavailable on Wednesday 1st March 2023 as Citizens Advice upgrades its telephony services. All other services will be unaffected. Gateshead clients can still use Webchat available from Citizens Advice Ordinary phone services will resume on Thursday 2nd March 2023

Four-Day Week Trial Featured on BBC

21st February 2023

Citizens Advice Gateshead has been taking part in an international trial since the summer of 2022, implementing a four-day week for our staff. As the trial comes to an end, a report was published today highlighting the many areas where working four days - with five days output - has had a marked benefit on […]

How we work to battle the dangers of dampness and mould in homes

17th November 2022

The tragic story of Awaab Ishak and his death in 2020 has created a ‘defining moment’ for the UK housing sector, with the coroner recording a verdict of death caused “as a direct result of black mould in the flat he lived in.” Awaab died a week after his 2nd birthday and was described as […]

Citizens Advice Gateshead is the North East Charity of the Year

25th October 2022

We are delighted to announce that Citizens Advice Gateshead was awarded 2022 North East Charity of the Year, at the North East Charity Awards. The North East Charity Awards, which are organised by The Journal and their sister paper on Teesside, celebrate the best of the region’s voluntary sector. The other nominees for the […]

Affordable school uniform guide now available

6th September 2022

Our friends at the Child Poverty Action Group (CPAG) in association with the Children's Society and Children North East, have published a really handy guide to cutting the cost of school uniforms. It includes advice on using second-hand uniforms, the arrangements schools make for supplies, and how to make sure you have all of the […]

Do you have the passion and values to become one of our trustees?

15th July 2022

As an enduring and dynamic charity that never stands still, Citizens Advice Gateshead is looking to add to its team of trustees - the people who advise and guide the charity in our development and growth. We're looking for people who share our passion and values, who will support us to deliver our mission to […]

What does the Chancellor’s Cost of Living Support package mean in practice?

31st May 2022

In the last week of May 2022 UK energy regulator Ofgem said the typical household energy bill was set to rise again in October by another £800, bringing it to £2,800 a year. This comes after bills have already risen by an average of £700 in April, while prices of food, fuel, and other goods […]

Getting your spending habits on track in 2022

17th January 2022

We keep seeing on the news that our bills could be going up soon. It’s making us really worried, especially as we spent more on Christmas than I should have done. How can I get my spending habits back on track in 2022? A lot of people will be asking themselves this question right now. […]

Research into Covid-19 and Long Covid - can you help?

6th January 2022

As a charity that cares about social welfare, with a vision of a fair society for all, with lives well lived, with the support of Gateshead Health NHS Foundation Trust and Gateshead Council Public Health, Citizens Advice Gateshead is investigating the extent to which contracting Coronavirus (Covid-19) has impacted on people’s social welfare in the UK so far […]

Let's Talk About Dementia - Free Online Training for Support Professionals (New Dates Added)

24th December 2021

With the generous support of the Sir James Knott Trust, we are able to bring community and voluntary sector organisations across Gateshead and Newcastle this unique free online training. If you are supporting people facing dementia, or their families, this training will help.

What do to when something goes wrong with an online delivery

16th December 2021

I’m a bit anxious about going out into shops at the moment so I want to do more shopping online, but there’s been things in the news about delivery problems. I'm worried about not receiving things on time or packages being lost. What should I do if my parcel goes missing? When you’re online shopping, […]

National Consumer Week 2021 - be wise to being green

10th December 2021

National Consumer Week 2021 - be wise to being green by Molly Hall It’s National Consumer Week (NCW), an opportunity to raise awareness of issues that consumers face across the country. This year it’s all about making green consumer choices in a safe and considered way. Going green Citizens Advice is encouraging people to “be […]

Is your private rented property winter ready?

10th December 2021

As winter approaches and the temperatures drop, now is the perfect time to familiarise yourself with your rights and options if your private rented tenancy isn’t winter ready. If your property is excessively cold, draughty or damp then this guidance sets out what you can do, and what help is available to you. What are […]

12 Causes at Christmas Prize Draw

10th December 2021

Which cause will you be supporting this Christmas? This year our Festive Prize Draw is raising money to help us to tackle 12 of the many causes that drive people to seek our advice. The more resources we have, the easier it is for people to get the advice they need when they need it […]

12 Causes at Christmas - Helping real people treated unfairly at work

10th December 2021

Each year our team of skilled advisers help people who live or work in Gateshead to resolve tens of thousands of issues. In December, we highlight 12 of those issues, illustrating what a difference being able to get impartial, free advice can have, and why we need more resources to continue to help real […]

12 Causes at Christmas - Making a difference for real people with disabilities

9th December 2021

Each year our team of skilled advisers help people who live or work in Gateshead to resolve tens of thousands of issues. In December, we highlight 12 of those issues, illustrating what a difference being able to get impartial, free advice can have, and why we need more resources to continue to help real […]

12 Causes at Christmas - Helping real families affected by dementia

8th December 2021

Each year our team of skilled advisers help people who live or work in Gateshead to resolve tens of thousands of issues. In December, we highlight 12 of those issues, illustrating what a difference being able to get impartial, free advice can have, and why we need more resources to continue to help real […]

12 Causes at Christmas - Helping real people keep a roof over their head

7th December 2021

Each year our team of skilled advisers help people who live or work in Gateshead to resolve tens of thousands of issues. In December, we highlight 12 of those issues, illustrating what a difference being able to get impartial, free advice can have, and why we need more resources to continue to help real people […]

12 Causes at Christmas - Helping real people to make ends meet

6th December 2021

Each year our team of skilled advisers help people who live or work in Gateshead to resolve tens of thousands of issues. In December, we highlight 12 of those issues, illustrating what a difference being able to get impartial, free advice can have, and why we need more resources to continue to help real people […]

Fuel Poverty Awareness Day

2nd December 2021

Fuel poverty awareness day – 3rd December 2021 Every year, as the weather turns colder, Citizens Advice Gateshead’s advisers see an increase in clients seeking help with energy problems. It’s unsurprising: we need to use more energy to keep our homes warm at this time of year. Last year we saw the number of energy issues across winter increase by 35% compared to the year before, as […]

Shopping Safely - Planning for the Festive Season

25th November 2021

"It feels like everything is getting more and more expensive and with Christmas coming up, I'm really worried about how I'll manage. My partner and I would love to treat our kids but we’re keen to avoid huge debts. Do you have any advice?" Christmas can be costly for many of us and we know […]

Webinars open the doors of charity to North East business

24th November 2021

Heads of Gateshead charity Citizens Advice Gateshead have joined up with leaders of charity, business, education and health across the North East to hold a series of webinars in an attempt to fill the gap between region's charities and the business community. 9 panelists will participate in 3 webinars themed on 'The Business of Charity' […]

Alison Dunn named as new chair of VONNE

23rd November 2021

At the VONNE (Voluntary Organisations' Network North East) AGM last week, Citizens Advice Gateshead CEO Alison Dunn was announced as the new chair of VONNE, a move that is expected to be made official at the next board meeting on December 9th. VONNE is an organisation that provides support for charities, voluntary and community groups and […]

Coronavirus - Your rights as an employee [Updated Nov 21]

19th November 2021

What are your rights as employees in the light of the coronavirus pandemic? Citizens Advice has issued the following information to help answer common questions about people's employment rights. The information covers sick pay, being let go from your job, working from home and people's rights if schools close. Staying at home You must self-isolate […]

What is the National Insurance tax increase and how will it impact me?

12th November 2021

What is the National Insurance tax increase and how will it impact me? by Volunteer Content Creator Ida Kalinic Earlier this year, the Government has confirmed its plans to introduce a new tax to fund the NHS treatment backlog and to reform social care in England. It is estimated that the new changes will raise […]

Why is Ofgem increasing the energy price cap?

12th October 2021

by Ida Kalinic, volunteer content creator In August this year, Ofgem announced it will be increasing the energy price cap for customers on a default energy tariff, standard credit, and a prepayment meter. Customers on fixed tariffs won’t be affected by the increase for the duration of their contract. The regulator explained this is due to […]

What should you do if you are struggling to afford 'working from home'?

30th September 2021

What should you do if you are struggling to afford 'working from home'? by Ida Kalinic, volunteer content creator As the Coronavirus restrictions continue to ease down in the UK and the Government no longer requires people to work from home, many employers are asking their staff to continue working remotely. Though some companies are […]

New partnership announced with Big Energy Saving Network

11th August 2021

Energy price cap rises As OFGEM announces the energy price cap increase - effective on October 1st - which will effectively raise the energy bills of thousands of households on pre-payment meters by up to £153 a year and £139 for those on variable tariffs. It is imperative that householders receive expert advice about saving […]

Congratulations to Gateshead's Community Heroes!

5th July 2021

We would like to extend our warmest congratulations to everyone who wonor was shortlisted, for the Gateshead Awards 2021. With the ceremony cancelled last year, many categories had two year's worth of amazing businesses, initiatives, and volunteers to vote for. Our very own Jane Thwaite was shortlisted for the Volunteer of the Year award in […]

Charities and Technology – we felt the fear and did it anyway …

30th June 2021

Charities and Technology – we felt the fear and did it anyway … By Jayne Graham MBE, Commercial Director Back in 2019 Citizens Advice Gateshead recognised that it needed to overhaul its technology-based equipment and systems. We needed to take full advantage of technology developments to improve our efficiency and agility, and at that point […]

What should I do if I get Notice of Eviction Action?

30th June 2021

The “eviction ban” that the Government introduced during the COVID-19 pandemic, stopping landlords and mortgage lenders from evicting tenants and occupiers in all but the most serious of cases, came to an end on 31st May 2021. Although some of the COVID-19 protections still apply, such as longer notice periods before court action can be […]

From Volunteer to Adviser: Nassar reflects on his experience training to be an adviser

21st June 2021

There are many reasons why people want to volunteer with Citizens Advice Gateshead - to increase their skills, to give something back to their community, or to get out and meet new people. One of the most popular is to learn new skills and move on into employment and we have a surprisingly high […]

Citizens Advice Gateshead recognised by regional and national awards

18th June 2021

We are thrilled to announce that we have been announced as the winners of the CIPD North East of England Award 2021 for Excellence in People Innovation through Technology. In 2020 we, like so many other businesses and charities, were challenged to adapt virtually every aspect of our operation to continue providing free, independent and […]

The First Three Things ... to do if you think you've been scammed

15th June 2021

As scammers become more sophisticated in their deceit, it becomes harder to tell a genuine enquiry from a false one. Even the most #ScamAware person can still fall foul of scammers. When you think that has happened, what do you do? In this video, Wayne, one of our Consumer Advice team, shares what are the […]

Scams Awareness 2021 - are you #ScamAware?

14th June 2021

The situation The coronavirus pandemic has seen a rise in scams, with fraudsters trying to take advantage of the uncertainty and financial fallout. Consumer champion Which? found that £700,000 is lost to bank transfer scams every day. A recent Citizens Advice report found that almost three-quarters of people surveyed had been targeted by a scam […]

Volunteers' Week 2021

27th May 2021

We could not do the work we do without the amazing support of our volunteers - and during Volunteers' Week 2021 we're going to highlight some of our new volunteers who have pioneered our Volunteer Springboard programme. The Volunteer Springboard is designed to make each volunteer's experience reflect their own personal reasons for wanting to […]

Information on debt for those experiencing mental health issues

18th May 2021

Moneysavingexpert.com has published a guidance document for people who are experiencing mental health issues and dealing with debt. The pdf provides help, information, guidance, and support for individuals and carers, and covers: How to get started with tackling debt Getting free debt help Working with your bank Approaches to treat mental distress How friends, family […]

The First Three Things ... to do if you're worried about financial change

14th May 2021

Sometimes when something unexpected happens we can become overwhelmed by all of the options and we don't know where to start. In our new 'First Three Things' series, our expert advisers share their experience of what you could do when something suddenly changes for you. In this video, Graham, one of our Money Advice team, […]

Families at children's hospital helped to gain almost £1m of additional income

30th March 2021

From April 2019 to March 2021 Great North Children’s Hospital piloted a direct access to social welfare service in partnership with independent charity Citizens Advice Gateshead, whose vision is a fair society for all, with lives well lived. The GNCH Foundation investment paid for expert Social Welfare Advisers to support families at a time and […]

Gateshead’s UC Help to Claim service awarded extension

30th March 2021

Having delivered a high-quality service since it launched in April 2019, the team at Citizens Advice Gateshead has been awarded further funding to enable the contract to continue. The national Help to Claim service was launched in response to lobbying by national Citizens Advice using client -based evidence from us and other charities highlighting that the highest area […]

Volunteering at the charity takes a step forward

28th March 2021

Volunteering at the charity takes a step forward with Andrea White Andrea White has recently joined the team at Citizens Advice Gateshead to lead a refreshed volunteering programme that will see over 100 volunteers recruited this year to help the charity to respond to the surge in demand for support from Gateshead residents. Andrea […]

Citizens Advice publish Life Through Lockdown report

25th March 2021

National membership organisation Citizens Advice has published its 'Life Through Lockdown' report, detailing the changes that have happened to the service and the country across the last year. The summary states: Citizens Advice was founded in September 1939, as war was declared in Europe. As we recover from a global pandemic that has been described […]

Ramadan Prayer Calendar for Newcastle and Gateshead 2021

19th March 2021

Ramadan begins on Monday 29th April and lasts until Wednesday 30th May this year. During this time those observing will have specific fasting and prayer times. You can download a copy of the Ramadan 2021 Prayer Calendar for Newcastle and Gateshead here The calendar also includes information on safe fasting and advice for those who are […]

Fuel Poverty - the Cold, Hard Facts

23rd February 2021

What is Fuel Poverty? by Molly Hall, Research and Campaigns volunteer A household is said to be in ‘fuel poverty’ when it spends 10% or more of its disposable income - the money it has left over after essentials each month - on energy costs. Above 10%, people cannot afford to keep their house adequately […]

Information on vaccination whilst fasting and during Ramadan

16th February 2021

Information has been published by the British Islamic Medical Association outlining the position regarding vaccination, Ramadan and fasting. They also provide a library of vaccination myth-busting information in English, Urdu and Arabic. Ramadan begins on the evening of Monday 12th April 2021 and finishes on the evening of Wednesday 12th May 2021.

We're racing to keep up with surging demand for advice from local residents

16th February 2021

As the effects of the lockdown and the harsh winter weather take their toll, Citizens Advice Gateshead is reporting a surge in people facing hardship and increasing concern about problem debt . The usual strain on pockets in the early part of the year has been worsened by the increasing number of people facing unemployment […]

Valentines SHOW THE LOVE Campaign launches

2nd February 2021

Every pound raised in our fundraising campaign will make a difference to people's lives. Donate £2 by texting SHOWLOVE to 70450 so we are always there when you need us.

Lockdown Changes to Jobcentre Opening Times

15th January 2021

We have been notified of these changes to the opening hours of local jobcentres, which come into effect from Monday 18th January. To help keep customers and colleagues as safe as possible in the latest phase of the pandemic, the Department has decided jobcentre opening hours will be 10am to 2pm beginning on Monday 18th January 2021. This temporary change means […]

Notice of Annual Public Meeting

12th January 2021

NOTICE OF ANNUAL PUBLIC MEETING Citizens Advice Gateshead NOTICE IS GIVEN that the Annual Public Meeting of Citizens Advice Gateshead will be held virtually via Zoom on Thursday 28th January 2021, when the following ordinary business will be transacted: The election of members to the Trustee Board for 2020/21 The sharing of information regarding the […]

Appeal to Reach 2020 Fundraising Target by New Year's Eve

3rd December 2020

When the team at Citizens Advice Gateshead set out on the Dig Deep 2020 Fundraising Campaign in January, little did they know how far away they would be from reaching their £12,500 target by December. The team has completed sponsored quests and online quizzes, but their plans for the Great North Run, a Firewalk and […]

Buying Something Online? How to be a #SafeShopper

19th November 2020

Every year National Consumer Week raises awareness of issues consumers are having across the country, and the protections and resources available to help people when they need it. This year the focus is online shopping and delivery. Online shopping is a big part of everyday life in the UK. More people are buying things on the internet […]

We need to talk about money

12th November 2020

By Neil Gow, Citizens Advice Gateshead and Adam Matthews, Society Matters It’s #TalkMoney week so we’d like to talk about why we should be talking about money! It’s often been said that you shouldn’t talk about religion or politics in polite company – but you might as well add money on to that list too, […]

It's Talk Money Week 2020 - let's start a conversation about money?

11th November 2020

Talk Money Week is an annual campaign run by the Money & Pensions Service. Its aim: to get the nation talking about money. Held from 9th to the 13th November, Talk Money Week aims to reduce the stigma around money by encouraging conversations among families, friends, neighbours, colleagues and communities. Talking openly about money can […]

Citizens Advice Gateshead warns people to think before borrowing

22nd September 2020

In the face of job losses and financial uncertainty, high-interest loans present a big risk to vulnerable families looking at ways to make ends meet. Citizens Advice Gateshead is putting out a stark warning to encourage people to think hard before borrowing, encouraging to consider all of the options through a new campaign they’ve called […]

Worried about money? Breathe easy - think MASK

11th September 2020

If your financial circumstances have changed as a result of the COVID-19 pandemic, maybe because of job loss, changes to furlough, or the resumption of pre-lockdown levels of benefits, you may find yourself worried about your money and uncertain of what your options are. If you are, Citizens Advice Gateshead is encouraging you to, once again, […]

Phishing: What it is and how to avoid it.

24th August 2020

As a result of the COVID-19 lockdown and the rapid increase in people working from home, there has been a growing concern about the increasing numbers of people trying to gain access to accounts using 'phishing' techniques. Here are some hints and tips to avoid being 'phished' by being #scamaware What is phishing? Phishing is […]

Dedicated Debt Adviceline Launches

23rd July 2020

We have launched a dedicated Debt Helpline - 0191 490 4248 - for people who are in debt or believe they may face debts in the near future. When you ring the Debt Helpline you'll be able to speak to one of our specialist money advice team, who will be able to give you advice […]

Scams Awareness 2020 - Think you've been scammed? What do you do?

23rd June 2020

Don’t feel embarrassed about reporting scams They can happen to anyone! Everyone has felt that nagging doubt - was that call for real? Can I trust this email? Was the person at the door really from the company they claimed to be from? If you think you may have been scammed, what do […]

Scams Awareness 2020 - Identifying Scams

17th June 2020

Scams are crimes that can happen to anyone. We can all take a stand to help stop them. Our Scams Awareness 2020 campaign kicks off this week and we want to make sure you can stop, report and talk about scams. To start with we’re focusing on helping you identify scams. Scams come in many […]

Scams Awareness 2020 - Coronavirus Scams

15th June 2020

Scams are crimes that can happen to anyone. We can all take a stand to help stop them. Our annual Scams Awareness campaign aims to help you become confident, alert consumers who know what to do when they spot a scam. 1 in 3 people in the northeast has been contacted by a scammer since […]

Addiction in Lockdown - Gambling in Lockdown

29th May 2020

In our third article on gambling during lockdown, Gambling Support Lead Evan Hook looks at help for those dealing with addiction

Coronavirus - Stop Loan Sharks

1st May 2020

There are many who see this pandemic as an opportunity to take advantage of the most vulnerable in our communities, including loan sharks who prey on those who are struggling financially, more now than ever. The effects of this for those who go down this route are simply devastating. If you, or anyone you know, […]

Coronavirus and your wellbeing

30th April 2020

There is no doubt that we are currently living through a hugely difficult time, so it’s important that we take some time to reflect on how we are all feeling. It is completely normal to feel stressed and anxious in challenging times such as this and to feel this way does not mean […]

Domestic Abuse – help is available right now

29th April 2020

Northumbria Police want people who are facing domestic abuse during the pandemic to know that support is still available, and have produced a list of organisations that can help across the Tyne and Wear area. Please share this with anyone you think may need help. For two million victims of domestic abuse, home may not […]

How to contact an energy adviser

28th April 2020

Are you, or someone you know, having problems with your gas or electricty? Do you think you are about to be disconnected? Are you having problems topping up a pre-payment card because of illness or self-isolation? Our energy advisers in the Consumer Service can help with these, and any other, energy-related issues that you may […]

Safe Ramadan Fasting

21st April 2020

The Muslim holy month of Ramadan starts on Thursday 23rd April, lasting until Sunday 24th May. Our colleagues at Connected Voice produce a calendar each year with advice on safe fasting and details of observation times for specific areas. You can download the Newcastle and Gateshead calendar here. Please share it with anyone in the […]

Advice can change lives says CEO of Citizens Advice Gateshead

20th April 2020

Alison Dunn, Chief Executive of Citizens Advice Gateshead, reports on the changing picture of the nation's concerns through the coronavirus pandemic in this post that draws from national data from its membership organisation. Citizens Advice has seen record-breaking demand for advice on its website over the past month with nine million page views, a 39% […]

Moving Online – Gambling in Lockdown

4th April 2020

The gambling industry as a whole includes far more activities than we may initially think of. When we think of the word ‘gambling’, we often see images of casinos and betting shops – but the industry spreads far further than that. When talking to people about this, they are often shocked to hear that activities […]

Coronavirus - Be aware of COVID-19 scammers

31st March 2020

Events such as the recent floods and the coronavirus outbreak, sadly, bring out the scammers and fraudsters. They will do almost anything to prey on vulnerable people and we are all in that situation at the moment. Whether worrying about jobs, looking after children, protecting loved ones or just trying to stay on top of […]

Coronavirus - Latest Advice and Guidance

25th March 2020

As the situation with the Coronavirus pandemic continues to evolve, more guidance is coming out from Government regarding fighting the disease and the ways that you can be supported during self-isolation and shielding. Coronavirus Information For details on what the Coronavirus means to you and your daily routine, click here Preventing the Spread of Coronavirus […]

Coronavirus - Guidance in different languages

24th March 2020

Guidance on social distancing for everyone in the UK, including children, and protecting older people and vulnerable people, is now available in a number of different languages. Guidance on social distancing for everyone in the UK and protecting older people and vulnerable adults (Arabic) COVID-19: guidance on social distancing for everyone in the UK and […]

Local drop-in service update

20th March 2020

To make sure that we are able to support the people of Gateshead as fully as possible through the COVID-19 pandemic we are moving all aspects of our service to a digital and telephone service only, with our final local drop-in service taking place on Friday 20th March 2020. The information and advice available through […]

Coronavirus - Your rights as a consumer

18th March 2020

What are your rights as consumers in the light of the coronavirus pandemic? Citizens Advice has issued the following information to help answer common questions about people's consumer rights. The information covers flights, accommodation, events and scams. Flights: In the first instance you should check the terms and conditions of your booking or travel insurance […]

Coronavirus - what it means for you

11th March 2020

Currently, the spread of coronavirus, also known as COVID-19, in the UK has been limited, but the situation is changing on a daily basis. There are many things you can do to avoid getting coronavirus and to stop the spread of the disease if you think you have it. Ten Things to Consider About Coronavirus […]

5 Minutes with Community Trainer Jonathan

10th March 2020

In our 'Five Minutes with ...' series, we'll be asking members of our Citizens Advice Gateshead team about their jobs.

Dig Deep 2020 Firewalk Gateshead

4th March 2020

Citizens Advice Gateshead friends, staff and volunteers are blazing the trail! On 25th March they will be literally walking over hot coals for our Dig Deep 2020 Fundraising Campaign

Big Energy Saving Week 2020

20th January 2020

Millions of people are paying over the odds for their energy bills. This Big Energy Saving Week, we’re encouraging you to make a BIG difference by making a handful of changes

Notice of Annual Public Meeting

24th December 2019

NOTICE IS GIVEN that the Annual Public Meeting of Citizens Advice Gateshead will be held in The Davidson Building, Swan Street, Gateshead NE8 1BG at 4.00pm on Thursday 30th January 2020

Services and information for the festive period

17th December 2019

Opening times and emergency contacts for the festive period. Download our information sheet.

The Twelve Causes at Christmas Advent Calendar

27th November 2019

As a local charity Citizens Advice Gateshead relies on donations to deliver many of its services; services that help real people with real problems to find real solutions. Jayne Graham MBE (pictured left), the charity's Commercial Director, explains that the funding they raise is fundamental to being able to deliver these services. "It's very often […]

Volunteering takes a new direction for Gateshead charity

12th November 2019

Citizens Advice Gateshead is expanding its local volunteer support with a recent £210,000 grant.

Royal British Legion Independent Living Service

11th November 2019

Citizens Advice Gateshead is proud to work alongside our colleagues in the Royal British Legion.

Help us to help people dealing with gambling

1st November 2019

THE TWELVE CAUSES AT CHRISTMAS ADVENT CALENDAR Which Cause will you be supporting this Christmas? As a local charity we rely on your donations to do what we do - so whatever cause you support this Christmas, your donation to our charity will make a real difference. Click on the video below to hear what […]

Help us to help people dealing with debt

1st November 2019

THE TWELVE CAUSES AT CHRISTMAS ADVENT CALENDAR Which Cause will you be supporting this Christmas? As a local charity we rely on your donations to do what we do - so whatever cause you support this Christmas, your donation to our charity will make a real difference. Click on the video below to hear what […]

Help us to help people coping with dementia

1st November 2019

THE TWELVE CAUSES AT CHRISTMAS ADVENT CALENDAR Which Cause will you be supporting this Christmas? As a local charity we rely on your donations to do what we do - so whatever cause you support this Christmas, your donation to our charity will make a real difference. Click on the video below to hear what […]

Help us to help people with disabilities

1st November 2019

THE TWELVE CAUSES AT CHRISTMAS ADVENT CALENDAR Which Cause will you be supporting this Christmas? As a local charity we rely on your donations to do what we do - so whatever cause you support this Christmas, your donation to our charity will make a real difference. Click on the video below to hear what […]

Help us to help people who are facing hunger

1st November 2019

THE TWELVE CAUSES AT CHRISTMAS ADVENT CALENDAR Which Cause will you be supporting this Christmas? As a local charity we rely on your donations to do what we do - so whatever cause you support this Christmas, your donation to our charity will make a real difference. Click on the video below to hear what […]

Help us to help people with family problems

1st November 2019

THE TWELVE CAUSES AT CHRISTMAS ADVENT CALENDAR Which Cause will you be supporting this Christmas? As a local charity we rely on your donations to do what we do - so whatever cause you support this Christmas, your donation to our charity will make a real difference. Click on the video below to hear what […]

Help us to help people with mental health problems

1st November 2019

THE TWELVE CAUSES AT CHRISTMAS ADVENT CALENDAR Which Cause will you be supporting this Christmas? As a local charity we rely on your donations to do what we do - so whatever cause you support this Christmas, your donation to our charity will make a real difference. Click on the video below to hear what […]

Help us to help people access social welfare

1st November 2019

THE TWELVE CAUSES AT CHRISTMAS ADVENT CALENDAR Which Cause will you be supporting this Christmas? As a local charity we rely on your donations to do what we do - so whatever cause you support this Christmas, your donation to our charity will make a real difference. Click on the video below to hear what […]

Help us to help people facing fuel poverty

1st November 2019

THE TWELVE CAUSES AT CHRISTMAS ADVENT CALENDAR Which Cause will you be supporting this Christmas? As a local charity we rely on your donations to do what we do - so whatever cause you support this Christmas, your donation to our charity will make a real difference. Click on the video below to hear what […]

Help us to help people fighting for equality

1st November 2019

THE TWELVE CAUSES AT CHRISTMAS ADVENT CALENDAR Which Cause will you be supporting this Christmas? As a local charity we rely on your donations to do what we do - so whatever cause you support this Christmas, your donation to our charity will make a real difference. Click on the video below to hear what […]

Help us to help people facing homelessness

1st November 2019

THE TWELVE CAUSES AT CHRISTMAS ADVENT CALENDAR Which Cause will you be supporting this Christmas? As a local charity we rely on your donations to do what we do - so whatever cause you support this Christmas, your donation to our charity will make a real difference. Click on the video below to hear what […]

Help us to help families coping with cancer

1st November 2019

THE TWELVE CAUSES AT CHRISTMAS ADVENT CALENDAR Which Cause will you be supporting this Christmas? As a local charity we rely on your donations to do what we do - so whatever cause you support this Christmas, your donation to our charity will make a real difference. Click on the video below to hear what […]

Wise Steps programme extended

30th August 2019

Citizens Advice Gateshead is pleased to announce the extension of our successful collaboration with the Wise Steps programme

Reporting Hate Crimes in Gateshead

23rd August 2019

We are a Hate Crime Reporting Centre and we encourage you to use this confidential service if you have experienced a hate crime.

Universal Credit Help to Claim Service

22nd August 2019

With our Universal Help to Claim service we can help you to understand the claims process and get started on making your claim.

Top Ten Tips to Avoid Scammers

14th August 2019

62% of people in the North East report that they have been contacted by a scammer in the last two years. Be #scamaware

Dealing with Holiday Travel Problems

10th July 2019

Knowing your rights when things go wrong on your holiday is essential. Get our top tips here.

Planning ahead for managing someone else’s affairs

19th March 2019

When a person has a diagnosis of dementia, there may come a time when they are unable to make decisions about their care and their finances. This happens when someone is found to no longer have the capacity to make these decisions. Undoubtedly, this is a difficult period for all involved and planning what might […]

Vital benefits for those living with dementia

19th March 2019

Get the right welfare benefits support If you, or someone you know, is living with dementia, getting access to the right social welfare benefits and support is crucial. For many, this may be the first time that they have interacted with the benefits system and some of the options may not be immediately obvious. If […]

Information

How Andrew made volunteering as a student work for him

How we helped Brad with repairs and suitable housing

Discrimination service helps a disabled adult challenge unfair treatment in the workplace

How we helped Sacha with Repairs and Compensation in her Property

How we helped Logan with their mortgage arrears

How our Housing team helped Cesar keep his home

How we helped Grant find relief from his debt

Mia and her baby helped through difficult times

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Citizens Advice Gateshead Updates

We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.

© 2026 Citizens Advice Gateshead
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 484972535. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG. Citizens Advice Gateshead ar regulated by the Financial Conduct Authority (FCA). Reference number: 617611

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