Services

For more than six decades we have helped thousands of people to move forward at times of upheaval and uncertainty. Although the challenges being faced are changing, we continue to provide a valuable free and impartial service that you can trust. 
"In a time of crisis and uncertainty you became a beacon and huge support ... a lifeline in fact."
Living with Neurodiversity

Do you have, care for someone who has or suspected of having a neurodivergent condition? If so, we can offer you or them advice and support. Conditions may include: Dyslexia Obsessive-Compulsive Disorder (OCD) Dyspraxia (DCD) Anxiety Dyscalculia Bipolar disorder ADHD Depression Autism Spectrum Condition (ASC) Learning disabilities Tics and Tourette's Syndrome Epilepsy and seizure disorders […]

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Refugee and Asylum Seeker Guide

Aspen Cards, Biometric Residence Permits, Bank Accounts, Jobs & Charities   Contents Aspen Cards Biometric Residence Permit (BRP) Creating a Bank Account Applying for a Job Charities and organisations supporting asylum seekers and refugees   Aspen Cards The Aspen card is a prepaid card given by Migrant Help. Asylum seekers get money on this card […]

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Adviceline Outage - Wednesday 1st March

Our local Adviceline number - 0808 2787902 - will be unavailable on Wednesday 1st March 2023 as Citizens Advice upgrades its telephony services. All other services will be unaffected. Gateshead clients can still use Webchat available from Citizens Advice Ordinary phone services will resume on Thursday 2nd March 2023

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Local drop-in service update

To make sure that we are able to support the people of Gateshead as fully as possible through the COVID-19 pandemic we are moving all aspects of our service to a digital and telephone service only, with our final local drop-in service taking place on Friday 20th March 2020. The information and advice available through […]

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Wise Steps programme extended

Citizens Advice Gateshead is pleased to announce the extension of our successful collaboration with the Wise Steps programme

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Universal Credit Help to Claim Service

With our Universal Help to Claim service we can help you to understand the claims process and get started on making your claim.

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Our opening times

For our main office:
Monday to Friday
9am to 5pm
Saturday to Sunday
10am to 4pm

What do we cover?

We cover much more than benefits, and we know you may be dealing with more than one issue. Knowing where to go for help isn't always easy, so use our handy guide to see if your issue might be covered.
Click here to see what we can advise you on

How to find us

Main office
The Davidson Building,
Swan Street,
Gateshead,
NE8 1BG

Hubs in the region

Although we're based in central Gateshead, we run drop-in services across the region. Find out the nearest to you and see where and when you can get the advice you need:
Get advice wherever you are in Gateshead

This Is The North podcast

This Is The North is a podcast featuring expert guests discussing why the poverty gap matters and celebrating the North's creativity in tackling this issue. Hosted by Alison Dunn, our Chief Executive and a dedicated social justice advocate.
Find out more and listen now!

Stay connected

We're regularly updating our social media channels with advice, information and campaigns. Follow us on these platforms to get daily updates!

Easy access

Click the Accessibility button at the top of every page to access a range of translation and accessibility options.
Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
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© 2026 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 484972535. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG. Citizens Advice Gateshead ar regulated by the Financial Conduct Authority (FCA). Reference number: 617611
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