Universal Credit Help to Claim Service

Whether you need to better understand the claims process, you need help to set up your Universal Credit account online or you just need to ask questions about making your claim we can help.

Call the Universal Credit Help to Claim service free on 0800 328 5644 or if you want to talk it through with someone face to face you could call in for our drop in sessions at the following locations

Job Centre, Blaydon

Monday afternoons 1pm until 4.30 pm

Job Centre, Gateshead

Thursday afternoons 1 pm until 4.30 pm

Citizens Advice Gateshead, Swan Street, Gateshead

Monday to Friday 9 am until 5 pm (6 pm on Thursdays)

Please note we will see everyone on a first come, first served basis so you may have a short wait.

Read more about Universal Credit here

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