Adviceline Outage - Wednesday 1st March
Our local Adviceline number - 0808 2787902 - will be unavailable on Wednesday 1st March 2023 as Citizens Advice upgrades its telephony services.
All other services will be unaffected.
Gateshead clients can still use Webchat available from Citizens Advice
Ordinary phone services will resume on Thursday 2nd March 2023
Our opening times
For our main office:
Monday to Friday
9am to 5pm
Saturday to Sunday
10am to 4pm
Monday to Friday
9am to 5pm
Saturday to Sunday
10am to 4pm
What do we cover?
We cover much more than benefits, and we know you may be dealing with more than one issue. Knowing where to go for help isn't always easy, so use our handy guide to see if your issue might be covered.
Click here to see what we can advise you onHow to find us
Main officeThe Davidson Building,
Swan Street,
Gateshead,
NE8 1BG
Hubs in the region
Although we're based in central Gateshead, we run drop-in services across the region. Find out the nearest to you and see where and when you can get the advice you need:
Get advice wherever you are in GatesheadThis Is The North podcast
This Is The North is a podcast featuring expert guests discussing why the poverty gap matters and celebrating the North's creativity in tackling this issue. Hosted by Alison Dunn, our Chief Executive and a dedicated social justice advocate.
Find out more and listen now!Stay connected
We're regularly updating our social media channels with advice, information and campaigns. Follow us on these platforms to get daily updates!
Easy access
Click the Accessibility button at the top of every page to access a range of translation and accessibility options.
Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
© 2026 Citizens Advice Gateshead
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 484972535. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG. Citizens Advice Gateshead ar regulated by the Financial Conduct Authority (FCA). Reference number: 617611
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 484972535. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG. Citizens Advice Gateshead ar regulated by the Financial Conduct Authority (FCA). Reference number: 617611
