In 2020 we, like so many other businesses and charities, were challenged to adapt virtually every aspect of our operation to continue providing free, independent and impartial advice and information to people who need it the most. We also knew this would be a time we needed to step-up for our staff and volunteers and make sure they had the resources and support they would need.
The changes were substantial and included:
Providing the facilities and training for every member of staff to work from home, taking calls and offering help
Creating a new intranet system that we could use to share information and communicate
Reworking our training schedule into our new online Mobilising Brilliance programme
Introduce new wellbeing measures to support our teams as they worked at home
To be recognised by a body outside the charity sector for the quality and value of our work is something we are very proud of as it shows the results of the hard work every single member of staff and volunteer put in to make it a success.
We were also shortlisted for the CIPD NE Excellence in SME People Practice - an award that recognises how positive people practice has delivered business results in organisations with less than 250 employees.
You can read more about the CIPD NE Awards here.
We have also been shortlisted for the national CIPD People Management Awards 2021 for Best Change Management Initiative, which is announced in September. You can read more about these prestigious awards here.