National membership organisation Citizens Advice has published its 'Life Through Lockdown' report, detailing the changes that have happened to the service and the country across the last year. The summary states:
Citizens Advice was founded in September 1939, as war was declared in Europe. As we recover from a global pandemic that has been described as the world’s greatest test since World War II, our role remains as crucial now as it was then. In the first year of the pandemic, our advisors provided 18 people a minute with personalised, free and independent advice. Our online advice was viewed 62.8 million times.
Our service transformed overnight as lockdowns prevented us seeing people face-to-face. This was a transformation made possible by the dedication of our staff and volunteers, and the progress we had already made towards providing more advice over the phone and online in recent years.
The data we’ve collected during this period provides a unique insight into the problems people have faced over the past year, and the way the pandemic has affected their lives. This report gives a snapshot of some of those insights - and points the way towards what might come next.