Services and information for the festive period

To download our Emergency Information leaflet for information on Universal Credit payment dates and free/cheap food options, click here

Citizens Advice Gateshead Opening Times

Local Advice Line: 03003 309 035
National Advice Line: 03444 111 444
Office Number: 0191 478 5100

Mon 23rd Dec: 9.00am - 5.00pm
Tues 24th Dec: 9.00am - 1.00pm
Weds 25th Dec: CLOSED
Thurs 26th Dec: CLOSED
Fri 27th Dec: 9.00am - 5.00pm
Mon 30th Dec: 9.00am - 5.00pm
Tues 31st Dec: 9.00am - 4.00pm
Weds 1st Jan: CLOSED
Thurs 2nd Jan: 9.00am - 5.00pm

Gateshead Foodbank Centres

Citizens Advice Gateshead, Swan St, GATESHEAD NE8 1BG

Fri 20th Dec: Open 9.30am - 12.30pm
Mon 23rd Dec: Open 12.30pm  - 3.30pm
Tues 24th Dec: CLOSED
Fri 27th Dec: CLOSED
Tues 31st Dec: CLOSED
Fri 3rd Jan: Open 9.30am -12.30pm

Trinity Methodist Church, Lucy Street, BLAYDON NE21 5PU

Fri 20th Dec: Open 1.30 - 3.30pm
Fri 27th Dec: CLOSED
Fri 3rd Jan: Open 1.30 - 3.30pm

Birtley Methodist Church, Station Lane BIRTLEY  DH3 1DG

Weds 18th Dec: Open 10am – 12noon
Weds 25th Dec: CLOSED
Weds 1st Jan: CLOSED
Weds 8th Jan: Open 10am – 12 noon

Local Service Contact Numbers

Gateshead Council Adult Social Care Direct  0191 433 7033
Gateshead Council Children’s Social Care   0191 433 2653 (office) 0191 477 0844 (out of office)
Gateshead Council Housing 0191 433 2665 (office) 0191 477 0844 (out of hours, emergency only): 0191 433 532 (security measures)
Oasis Aquila Housing: 0191 477 3535
Gateshead Refuge: 0191 477 9309
Queen Elizabeth Hospital - The Emergency Care Centre – 0191 445 2171 Maternity – 0191 445 2763
REACH- Sexual Violence Support: 0191 221 9222 and 0191 295 7221
Rape Crisis: Tyneside and Northumberland: 0191 222 0272 (office) Helpline: 0800 035 279
Gateshead Evolve (Drugs and Alcohol): 0191 594 7821
National 24hr Domestic Violence Helpline: 0808 2000 247
Child Line Tel: 0800 1111
NSPCC Helpline: 0808 800 5000
Samaritans: 116 123

Job Centre Plus Opening Times

Tues 24 Dec: All of our offices will be open as normal - phone lines will close at 5pm instead of 6pm, apart from DLA service lines – they will close at 6pm instead of 8pm
Weds 25 Dec (Christmas Day – public holiday): All of our offices and phone lines will be closed
Thurs 26 Dec (Boxing Day – public holiday): All of our offices and phone lines will be closed
Fri 27 Dec:  Offices in England and Wales will be closed, offices and phone lines in Scotland will stay open until 6pm for Universal Credit and 5pm for Legacy Benefits (including IS, JSA, ESA, MA and SF)
Sat 28 Dec: Phone lines will be open as normal, apart from DLA service lines – they will close at 6pm instead of 8pm
Mon 30 Dec:  All of our offices and phones lines will be open as normal
Tues 31 Dec: All of our offices will be open as normal – phone lines will close at 5pm instead of 6pm
Weds 1 Jan (New Year’s Day – public holiday) All of our offices and phone lines will be closed
Thurs 2 Jan (public holiday – Scotland only) Offices in England and Wales will be open as  normal, offices in Scotland will be closed
Fri 3 Jan onwards All of our offices and phone lines will open as normal