Childcare in the Pandemic

Juggling childcare and work can be difficult for parents at the best of times. But the coronavirus pandemic turned the notion of working parents on its head. Parents were no longer just expected to care for their child, but to become their proxy teacher as well - often while holding down a job themselves.  

Lockdowns and social restrictions created a new issue for parents. Those who could work from home had to split their time between work, schooling and childcare. Key workers and those whose job didn’t allow them to work from home faced looking after their children when schools were shut and social restrictions in place.  

Mothers have been disproportionately affected, with childcare responsibilities more often falling to women. The Women's Budget Group (WBG) and the Fawcett Society found that 58% of mothers said "mostly me" when asked who is responsible for childcare, compared with 23% of fathers. And, the research found that twice as many mothers (15%) reported having to take time off work with no pay due to school closures or a self-isolating/sick child compared with fathers (8%).  

Furlough has been a lifeline for many. The government made the job support programme available in April 2020 to parents who could not work due to Covid-19 restrictions on schools and childcare. However, despite parents’ right to request furlough during lockdowns, employers do not have to accept the request. Indeed, research by the TUC found that 7 in 10 requests for furlough have been turned down by working mums. The TUC study also suggests there is an awareness issue: 40% of mums stated that they are unaware they are eligible for furlough. 

Both the TUC and the Labour Party campaigned to turn the current request system into a legal and enforceable right to be furloughed. However, it would be legally complicated for the government to intervene in employer-employee contracts. Ultimately, furloughing parents for childcare reasons is left to the discretion of the employer; at present, parents have no right to any form of paid leave other than existing annual leave entitlements. This has forced some working parents to use their holidays to care for their children, or take unpaid parental leave. Parents are legally entitled to 4 weeks unpaid leave per year per child. 

Unguaranteed access to furlough has forced parents to make difficult decisions in this balancing act between work and parenting - sometimes leading to reduced income and financial difficulty. The TUC’s research found that nearly one in five (18 per cent) of mums had been forced to reduce their working hours and around one in 14 (seven per cent) are taking unpaid leave from work and receiving no income. 

Citizens Advice Gateshead gave advice to one client, ‘Emma’, who found herself in such difficulty. Read about her case here. Her story highlights how complicated it can be to navigate work and childcare commitments during the pandemic. Citizens Advice Gateshead has helped around 300 clients in the area with furlough issues since the scheme began a year ago, and can help working parents by advising them on their employment and statutory rights.  

For more information on employment and parental rights search here.

Our opening times

For our main office:
Monday to Friday
9am to 5pm
Saturday to Sunday
10am to 4pm

What do we cover?

We cover much more than benefits, and we know you may be dealing with more than one issue. Knowing where to go for help isn't always easy, so use our handy guide to see if your issue might be covered.
Click here to see what we can advise you on

How to find us

Main office
The Davidson Building,
Swan Street,
Gateshead,
NE8 1BG

Hubs in the region

Although we're based in central Gateshead, we run drop-in services across the region. Find out the nearest to you and see where and when you can get the advice you need:
Get advice wherever you are in Gateshead

This Is The North podcast

This Is The North is a podcast featuring expert guests discussing why the poverty gap matters and celebrating the North's creativity in tackling this issue. Hosted by Alison Dunn, our Chief Executive and a dedicated social justice advocate.
Find out more and listen now!

Stay connected

We're regularly updating our social media channels with advice, information and campaigns. Follow us on these platforms to get daily updates!

Easy access

Click the Accessibility button at the top of every page to access a range of translation and accessibility options.
Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
Subscribe
© 2026 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 484972535. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG. Citizens Advice Gateshead ar regulated by the Financial Conduct Authority (FCA). Reference number: 617611
facebook-squarelinkedin-squarephonetwitter linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram