Uncategorised

For more than six decades we have helped thousands of people to move forward at times of upheaval and uncertainty. Although the challenges being faced are changing, we continue to provide a valuable free and impartial service that you can trust. 
"In a time of crisis and uncertainty you became a beacon and huge support ... a lifeline in fact."
Managing money safely: Loan Sharks

Citizens Advice Gateshead is committed to protecting our community from the harm caused by illegal money lending. Loan sharks prey on vulnerable people, trapping them in cycles of debt through intimidation and fear. But what exactly is a loan shark? A loan shark is someone who runs a money lending business without permission from the […]

Read More
'Cruelty by Design' - changes to rules for terminally ill people must be reversed.

When a loved one is given a terminal illness diagnosis, we would expect them to be given fair and dignified treatment by the benefit system in their final weeks of life - and for many years this was the case, with disability benefits claims for terminal illness cases being fast-tracked through the system. However, Citizens […]

Read More
Survey on Extending Opening Hours

We're thinking of extending our opening hours Citizens Advice Gateshead is constantly striving to improve the services we offer to our clients. We understand that many people have busy lives and may find it difficult to seek advice during our regular opening hours. That's why we are considering extending our opening hours to better meet […]

Read More
Let's Talk About Dementia - Free Online Training for Support Professionals (New Dates Added)

With the generous support of the Sir James Knott Trust, we are able to bring community and voluntary sector organisations across Gateshead and Newcastle this unique free online training. If you are supporting people facing dementia, or their families, this training will help.

Read More
Phishing: What it is and how to avoid it.

As a result of the COVID-19 lockdown and the rapid increase in people working from home, there has been a growing concern about the increasing numbers of people trying to gain access to accounts using 'phishing' techniques. Here are some hints and tips to avoid being 'phished' by being #scamaware What is phishing? Phishing is […]

Read More

Our opening times

For our main office:
Monday to Friday
9am to 5pm
Saturday to Sunday
10am to 4pm

What do we cover?

We cover much more than benefits, and we know you may be dealing with more than one issue. Knowing where to go for help isn't always easy, so use our handy guide to see if your issue might be covered.
Click here to see what we can advise you on

How to find us

Main office
The Davidson Building,
Swan Street,
Gateshead,
NE8 1BG

Hubs in the region

Although we're based in central Gateshead, we run drop-in services across the region. Find out the nearest to you and see where and when you can get the advice you need:
Get advice wherever you are in Gateshead

This Is The North podcast

This Is The North is a podcast featuring expert guests discussing why the poverty gap matters and celebrating the North's creativity in tackling this issue. Hosted by Alison Dunn, our Chief Executive and a dedicated social justice advocate.
Find out more and listen now!

Stay connected

We're regularly updating our social media channels with advice, information and campaigns. Follow us on these platforms to get daily updates!

Easy access

Click the Accessibility button at the top of every page to access a range of translation and accessibility options.
Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
Subscribe
© 2026 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 484972535. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG. Citizens Advice Gateshead ar regulated by the Financial Conduct Authority (FCA). Reference number: 617611
facebook-squarelinkedin-squarephonetwitter linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram