Case Studies - Dementia

For more than six decades we have helped thousands of people to move forward at times of upheaval and uncertainty. Although the challenges being faced are changing, we continue to provide a valuable free and impartial service that you can trust. 
"In a time of crisis and uncertainty you became a beacon and huge support ... a lifeline in fact."
Claire's Story

Claire  (name changed for confidentiality) is a 53-year-old female who lives with her husband and 2 non-dependent children aged 22 and 23 in their owned property.  Claire stopped working in 2015 following a hysterectomy but had lost her Employment and Support Allowance (ESA) payments although her doctor had said she was not fit to go […]

Read More
Sita's Story

Sita (name changed for confidentiality) is a 17-year-old female who lives with her parents and two elder siblings. Her mother, father and eldest sister all have complex physical and mental health issues, including in the father’s case Parkinson’s disease and mixed dementia. Sita has been offered a place at University but will have to live away […]

Read More
Billy's Story

Billy (name changed for confidentiality) is a 64 year old male who lives with his wife in an adapted rented property They were referred to the dementia service as he has recently been diagnosed with memory problems. He has several additional mental health issues as well as shakes and poor short term memory. Both Billy […]

Read More

Our opening times

For our main office:
Monday to Friday
9am to 5pm
Saturday to Sunday
10am to 4pm

What do we cover?

We cover much more than benefits, and we know you may be dealing with more than one issue. Knowing where to go for help isn't always easy, so use our handy guide to see if your issue might be covered.
Click here to see what we can advise you on

How to find us

Main office
The Davidson Building,
Swan Street,
Gateshead,
NE8 1BG

Hubs in the region

Although we're based in central Gateshead, we run drop-in services across the region. Find out the nearest to you and see where and when you can get the advice you need:
Get advice wherever you are in Gateshead

This Is The North podcast

This Is The North is a podcast featuring expert guests discussing why the poverty gap matters and celebrating the North's creativity in tackling this issue. Hosted by Alison Dunn, our Chief Executive and a dedicated social justice advocate.
Find out more and listen now!

Stay connected

We're regularly updating our social media channels with advice, information and campaigns. Follow us on these platforms to get daily updates!

Easy access

Click the Accessibility button at the top of every page to access a range of translation and accessibility options.
Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
Subscribe
© 2026 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 484972535. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG. Citizens Advice Gateshead ar regulated by the Financial Conduct Authority (FCA). Reference number: 617611
facebook-squarelinkedin-squarephonetwitter linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram