Research and Campaign Reports

For more than six decades we have helped thousands of people to move forward at times of upheaval and uncertainty. Although the challenges being faced are changing, we continue to provide a valuable free and impartial service that you can trust. 
"In a time of crisis and uncertainty you became a beacon and huge support ... a lifeline in fact."
Gateshead Investigates Bulletin: Winter 2022

Our Research and Campaigns unit works tirelessly to investigate and report on the issues affecting the people of Gateshead. By doing this, we can help to change the system so that it works for everyone. In this edition of our Gateshead Investigates bulletin you can read about: Latest research - the social welfare impacts of […]

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Gateshead Investigates Bulletin: Autumn 2021

Our Research and Campaigns unit works tirelessly to investigate and report on the issues affecting the people of Gateshead. By doing this, we can help to change the system so that it works for everyone. In this edition of our Gateshead Investigates bulletin you can read about: Shaping local policy – Nexus Companion Card. Free […]

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Gateshead Investigates Bulletin: Summer 2021

Our Research and Campaigns unit works tirelessly to investigate and report on the issues affecting the people of Gateshead. By doing this, we can help to change the system so that it works for everyone. In this edition of our Gateshead Investigates bulletin you can read about: Spotlight on Social Welfare Adviser Helen Dick The […]

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Gateshead Investigates Bulletin: Spring 2021

Our Research and Campaigns unit works tirelessly to investigate and report on the issues affecting the people of Gateshead. By doing this, we can help to change the system so that it works for everyone. In this edition of our Gateshead Investigates bulletin you can read about: Research & campaigns development plan 2021 refresh Raising […]

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Childcare in the Pandemic

Juggling childcare and work can be difficult for parents at the best of times. But the coronavirus pandemic turned the notion of working parents on its head. Parents were no longer just expected to care for their child, but to become their proxy teacher as well - often while holding down a job themselves.   Lockdowns […]

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Gateshead Investigates Bulletin: Winter 2021

Our Research and Campaigns unit works tirelessly to investigate and report on the issues affecting the people of Gateshead. By doing this, we can help to change the system so that it works for everyone. In this edition of our Gateshead Investigates bulletin you can read about: Help us research local carer’s experience Big Energy […]

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Citizens Advice Gateshead supports campaign to extend Universal Credit uplift

Citizens Advice Gateshead supports campaign to extend Universal Credit uplift by Molly Hall (Research and Campaigns volunteer)  Citizens Advice Gateshead joins the national Citizens Advice campaign to make the £20 benefit increase permanent. Last spring, the chancellor increased two key benefits - Universal Credit and the basic element of working tax credit - by £20 a week […]

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Covid-19’s impact on the seasonal rise in energy issues

Big Energy Saving Winter 2020/21 –  Covid-19’s impact on the seasonal rise in energy issues.   by Molly Hall (Research and Campaigns Volunteer)  Every year, as the days grow shorter and the nights colder, Citizens Advice Gateshead witnesses an increase in the fuel problems that people face. It’s unsurprising: we need to use more energy to keep our homes […]

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Coronavirus & the Rise in Food Bank Need 

  Molly Hall, of our Research and Campaigns team, looks at the rise of foodbank usage during the Covid-19 pandemic While the use of food banks has been increasing for some time, lockdown has seen a steep rise in individuals relying on food parcels across the UK and in Gateshead.   The number of food […]

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Gateshead Investigates Bulletin: Autumn 2020

Our Research and Campaigns unit works tirelessly to investigate and report on the issues affecting the people of Gateshead. By doing this, we can help to change the system so that it works for everyone. In this edition of our Gateshead Investigates bulletin you can read about: Covid-19 and the disabled Millions without mail Look […]

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Gateshead Investigates Bulletin: Summer 2020

Our Research and Campaigns unit works tirelessly to investigate and report on the issues affecting the people of Gateshead. By doing this, we can help to change the system so that it works for everyone. In this edition of our Gateshead Investigates bulletin you can read about: Scams awareness 2020 Carers of Gateshead The impact […]

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Gateshead Investigates Bulletin: Spring 2020

Our Research and Campaigns unit works tirelessly to investigate and report on the issues affecting the people of Gateshead. By doing this, we can help to change the system so that it works for everyone. In this edition of our Gateshead Investigates bulletin you can read about: Big Energy Saving Week Universal Credit Tenant's Voice […]

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The Economics of Universal Credit

At Citizens Advice Gateshead, our mission is to mobilise knowledge so the system works, it works for everyone, and it powers the changes we need to be an equal and inclusive society. To that end, our Research and Campaigns activity seeks to inform policy change throughout local and national Government as well as wider society. […]

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Are you missing out on your pension or sick pay?

Citizens Advice has unveiled startling figures regarding unclaimed workplace pensions and employers and sick pay.

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Having problems with renting or loan guarantors?

Citizens Advice has shown that the prices of private home rentals are causing major issues for tenants who wish to buy a home

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“Broadband is an essential not a luxury.”

On average we spend up to 218 million hours a year trying to solve broadband problems.

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Gateshead Investigates: the impact of the ‘Loyalty Penalty’

Five sectors are routinely overcharging customers who do not regularly change provider, for a combined loss of £4.1bn.

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Gateshead Investigates: Rental Roulette

A significant portion of renters are left in the dark regarding their tenancy agreements, potentially leaving them open to exploitation by rogue landlords.

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Hidden costs of cancer - can employers help?

After a cancer diagnosis the possible outcomes are often coupled with the devastating effect of the hidden cost of cancer.

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