"Citizens Advice Gateshead is a great service and without it many people would be totally lost."
We can all face problems that seem complicated or intimidating. At Citizens Advice Gateshead we believe no one should have to face these problems without good quality, independent advice. When we say we're here for everyone, we mean it. Our aim is always to give you the knowledge and confidence you need to find your way forward, whoever you are and whatever your problem.
We can help with lots of things, like getting benefits, finding a job, finding a place to live, dealing with family issues, shopping wisely, handling debts, and understanding immigration rules. We can support with filling out forms such as Blue Badge Applications or Benefit Applications. We sometimes represent clients in court if they've been treated unfairly, like in Welfare Benefit decisions or Employment Tribunals. Sometimes, we can even visit clients at home if it's necessary, although we can't do that for everyone. If there's something we can't help with, we'll refer clients to someone who can.
We know that you may have more than one issue that you need help with. That's why we support anyone who lives, works or studies in Gateshead with more than just benefits:
What we cover at Citizens Advice Gateshead
Our focus is on maximising your income. We can carry out a comprehensive benefits check, advise on how to reduce your bills and give help to support with building a budget.
Citizens Advice can help you to claim if it's your first time applying for Universal Credit.
We also support with benefits appeals from start to finish if you've been rejected for certain benefits.
We also support with benefits appeals from start to finish if you've been rejected for certain benefits.
We can help you with your money worries, whether it's help to recognise priority and non-priority bills, support budgeting, or you need dedicated advice about your debts.
We can help you resolve unfair treatment based on protected characteristics under the Equality Act 2010. Our support is not confined to workplace incidents, and where eligible, we can provide casework support.
We can you to deal with breaches of contract around your wages or the hours that you work, and can support with grievances and formal disciplinaries. If you're made redundant, we can provide advice on your redundancy rights.
We offer guidance on eviction threats, legal processes, and housing court support. Our services address illegal evictions, harassment, homelessness applications, home repairs, nuisance neighbours, and moving home.
We'll help you if you have no food, you have no energy in your home or you're homeless. We'll address your immediate issues and work with you to tackle the root causes.
We help you understand your rights and duties in relationships and during breakups. If more support is needed, we'll guide you towards further support.
We help people with dementia and their caregivers by supporting diagnosis, overcoming challenges, accessing benefits, services, and connecting them with helpful organisations.
Citizens Advice Website
The website of the national Citizens Advice organisation has extensive information about a wide range of issues including benefits, debt, housing, employment and family issues.
Our opening times
For our main office:
Monday to Friday
9am to 5pm
Saturday to Sunday
10am to 4pm
Monday to Friday
9am to 5pm
Saturday to Sunday
10am to 4pm
What do we cover?
We cover much more than benefits, and we know you may be dealing with more than one issue. Knowing where to go for help isn't always easy, so use our handy guide to see if your issue might be covered.
Click here to see what we can advise you onHow to find us
Main officeThe Davidson Building,
Swan Street,
Gateshead,
NE8 1BG
Hubs in the region
Although we're based in central Gateshead, we run drop-in services across the region. Find out the nearest to you and see where and when you can get the advice you need:
Get advice wherever you are in GatesheadThis Is The North podcast
This Is The North is a podcast featuring expert guests discussing why the poverty gap matters and celebrating the North's creativity in tackling this issue. Hosted by Alison Dunn, our Chief Executive and a dedicated social justice advocate.
Find out more and listen now!Stay connected
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Easy access
Click the Accessibility button at the top of every page to access a range of translation and accessibility options.
Gateshead Investigates
A fundamental part of our work is ongoing research into the issues that impact our clients, and campaigning to bring about real change to the system, so that it works for everyone. Under the banner of 'Gateshead Investigates' our volunteer-led Research and Campaigns team gather and analyse data and carry out crucial research into issues in our local community.
"You have taken a lot of stress away from me. Thank you from the bottom of my heart."
Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
© 2026 Citizens Advice Gateshead
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 484972535. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG. Citizens Advice Gateshead ar regulated by the Financial Conduct Authority (FCA). Reference number: 617611
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 484972535. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG. Citizens Advice Gateshead ar regulated by the Financial Conduct Authority (FCA). Reference number: 617611
