Charity

For more than six decades we have helped thousands of people to move forward at times of upheaval and uncertainty. Although the challenges being faced are changing, we continue to provide a valuable free and impartial service that you can trust. 
"In a time of crisis and uncertainty you became a beacon and huge support ... a lifeline in fact."
Society Matters Group CEO Alison Dunn awarded MBE in King’s Birthday Honours

Society Matters Group is proud to announce that its Chief Executive, Alison Dunn, has been awarded an MBE in His Majesty The King’s Birthday Honours List for Services to Communities across the North East of England. The honour recognises Alison’s outstanding leadership and impact over a sustained period, both through her work with Citizens Advice […]

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Four-Day Week Trial Featured on BBC

Citizens Advice Gateshead has been taking part in an international trial since the summer of 2022, implementing a four-day week for our staff. As the trial comes to an end, a report was published today highlighting the many areas where working four days - with five days output - has had a marked benefit on […]

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Citizens Advice Gateshead is the North East Charity of the Year

  We are delighted to announce that Citizens Advice Gateshead was awarded 2022 North East Charity of the Year, at the North East Charity Awards. The North East Charity Awards, which are organised by The Journal and their sister paper on Teesside, celebrate the best of the region’s voluntary sector. The other nominees for the […]

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Webinars open the doors of charity to North East business

Heads of Gateshead charity Citizens Advice Gateshead have joined up with leaders of charity, business, education and health across the North East to hold a series of webinars in an attempt to fill the gap between region's charities and the business community. 9 panelists will participate in 3 webinars themed on 'The Business of Charity' […]

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Alison Dunn named as new chair of VONNE

At the VONNE (Voluntary Organisations' Network North East) AGM last week, Citizens Advice Gateshead CEO Alison Dunn was announced as the new chair of VONNE, a move that is expected to be made official at the next board meeting on December 9th. VONNE is an organisation that provides support for charities, voluntary and community groups and […]

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Charities and Technology – we felt the fear and did it anyway …

Charities and Technology – we felt the fear and did it anyway … By Jayne Graham MBE, Commercial Director Back in 2019 Citizens Advice Gateshead recognised that it needed to overhaul its technology-based equipment and systems. We needed to take full advantage of technology developments to improve our efficiency and agility, and at that point […]

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Citizens Advice Gateshead recognised by regional and national awards

We are thrilled to announce that we have been announced as the winners of the CIPD North East of England Award 2021 for Excellence in People Innovation through Technology. In 2020 we, like so many other businesses and charities, were challenged to adapt virtually every aspect of our operation to continue providing free, independent and […]

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Families at children's hospital helped to gain almost £1m of additional income

From April 2019 to March 2021 Great North Children’s Hospital piloted a direct access to social welfare service in partnership with independent charity Citizens Advice Gateshead, whose vision is a fair society for all, with lives well lived. The GNCH Foundation investment paid for expert Social Welfare Advisers to support families at a time and […]

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Citizens Advice publish Life Through Lockdown report

National membership organisation Citizens Advice has published its 'Life Through Lockdown' report, detailing the changes that have happened to the service and the country across the last year. The summary states: Citizens Advice was founded in September 1939, as war was declared in Europe. As we recover from a global pandemic that has been described […]

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We're racing to keep up with surging demand for advice from local residents

  As the effects of the lockdown and the harsh winter weather take their toll, Citizens Advice Gateshead is reporting a surge in people facing hardship and increasing concern about problem debt . The usual strain on pockets in the early part of the year has been worsened by the increasing number of people facing unemployment […]

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Valentines SHOW THE LOVE Campaign launches

Every pound raised in our fundraising campaign will make a difference to people's lives. Donate £2 by texting SHOWLOVE to 70450 so we are always there when you need us.

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Notice of Annual Public Meeting

NOTICE OF ANNUAL PUBLIC MEETING Citizens Advice Gateshead NOTICE IS GIVEN that the Annual Public Meeting of Citizens Advice Gateshead will be held virtually via Zoom on Thursday 28th January 2021, when the following ordinary business will be transacted: The election of members to the Trustee Board for 2020/21 The sharing of information regarding the […]

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Appeal to Reach 2020 Fundraising Target by New Year's Eve

When the team at Citizens Advice Gateshead set out on the Dig Deep 2020 Fundraising Campaign in January, little did they know how far away they would be from reaching their £12,500 target by December. The team has completed sponsored quests and online quizzes, but their plans for the Great North Run, a Firewalk and […]

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Advice can change lives says CEO of Citizens Advice Gateshead

Alison Dunn, Chief Executive of Citizens Advice Gateshead, reports on the changing picture of the nation's concerns through the coronavirus pandemic in this post that draws from national data from its membership organisation. Citizens Advice has seen record-breaking demand for advice on its website over the past month with nine million page views, a 39% […]

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Our opening times

For our main office:
Monday to Friday
9am to 5pm
Saturday to Sunday
10am to 4pm

What do we cover?

We cover much more than benefits, and we know you may be dealing with more than one issue. Knowing where to go for help isn't always easy, so use our handy guide to see if your issue might be covered.
Click here to see what we can advise you on

How to find us

Main office
The Davidson Building,
Swan Street,
Gateshead,
NE8 1BG

Hubs in the region

Although we're based in central Gateshead, we run drop-in services across the region. Find out the nearest to you and see where and when you can get the advice you need:
Get advice wherever you are in Gateshead

This Is The North podcast

This Is The North is a podcast featuring expert guests discussing why the poverty gap matters and celebrating the North's creativity in tackling this issue. Hosted by Alison Dunn, our Chief Executive and a dedicated social justice advocate.
Find out more and listen now!

Stay connected

We're regularly updating our social media channels with advice, information and campaigns. Follow us on these platforms to get daily updates!

Easy access

Click the Accessibility button at the top of every page to access a range of translation and accessibility options.
Citizens Advice Gateshead Updates
We will keep you up-to-date with exciting developments within the charity, the impact of our work and opportunities to help us create a fair society for all, with lives well lived.
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© 2026 Citizens Advice Gateshead 
Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 484972535. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG. Citizens Advice Gateshead ar regulated by the Financial Conduct Authority (FCA). Reference number: 617611
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