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Volunteer with us

We rely on the generous contributions of our volunteer community to build the capacity we need to help people at the time they need us most. 
"I cannot praise you enough for
the volunteer opportunity
you gave me
and the training I received."

Step forward as a member of our volunteer community

Citizens Advice Gateshead is a local charity that makes a difference to people's lives every single day, and our volunteer community gives us the capacity we need to do more, for more people. It's as simple as that. 

By giving your time to support critical services for local people and communities you will be contributing towards a fairer society, helping more people to have a life well lived. 

So if you have some free time, and are considering volunteering, we would love to hear from you, or come along to one of our online information sessions to find out more.
       Get in Touch      

Volunteer to springboard towards your goals

If you join our volunteer community you can be certain of getting at least as much back as you give. 

Through our Springboard for Volunteers Programme we will help you to define exactly what you want to get from your volunteering commitment, so we can help you see the difference you've made from day 1.

What do you want out of your volunteer experience?

To improve your employment prospects?
We can help you build your CV, no problem!

To give back to the community? 
We can show you exactly how you've made a difference.


Or maybe you just want to be part of something, have a new purpose or interest?

To improve your personal skills and have new experiences? We've got that covered!

Find out about our Springboard Programme here

Volunteering opportunities available now

Help out with admin in personnel, marketing, advice services or reception. We're looking for willing pairs of hands! 

Find out more

We need 10 more Generalist Advisers training to give advice and information to people who need help.

Find out more

Get involved in maintenance, gardening and odd-jobs. If you love a bit of DIY we can definitely keep you busy!

Find out more

Use your digital media and graphic design skills to get our message out so people know we're here to help.

Find out more

Help our Research & Campaigns team to  investigate current issues so we can make the system work better.

Find out more

Support our team with making appointments, keeping in touch with clients and asking for their feedback.

Find out more

Meet some of our volunteers

 How Andrew made volunteering as a student work for him

It’s Student Volunteering Week, and while we recognise the outstanding efforts of all of our volunteers year-round, we thought this week was a good time to share with you all the success story of one of our volunteers, Andrew Richardson. Andrew gives his time each Friday to support our Research & Campaigns team in their […]

Read More
How volunteering helped Lauren hone her client skills

For Student Volunteering Week, we're highlighting some of our volunteers who are offering some of their time, alongside their degrees, to help support the clients of Citizens Advice Gateshead. "Hi, I am Lauren, a webchat volunteer here at Citizens Advice Gateshead. I became a volunteer around a year ago and have been doing webchat support […]

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How volunteering has helped Alex make a valuable contribution to the lives of other people

  Meet Alex, having recently completed the Adviser Learning training Alex is making his mark as an Adviceline volunteer in our Contact Centre. I volunteer at Citizens Advice Gateshead because my commitment is valued by everyone at the organisation, and I am given the opportunity to challenge myself and develop new skills. Given the current […]

Read More
See more volunteer stories »

Get in touch to chat about how you can get involved

    What type of volunteering are you interested in?

    Helping with admin and receptionGiving advice and information to peopleDoing maintenance and gardeningCreating digital media and graphic designInvestigating current issuesProviding support for our teamsI'm not sure yet

    How did you hear about volunteering opportunities?


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    Our opening times

    For our main office:
    Mon: 9:00am - 5:00pm
    Tues: 9:00am - 5:00pm
    Wed: 9:00am - 5:00pm
    Thu: 9:00am - 5:00pm
    Fri: 9:00am - 5:00pm
    Sat: 10:00am - 4:00pm
    Sun: 10:00am - 4:00pm

    What do we cover?

    We cover much more than benefits, and we know you may be dealing with more than one issue. Knowing where to go for help isn't always easy, so use our handy guide to see if your issue might be covered.
    Click here to see what we can advise you on

    How to find us

    Main office
    The Davidson Building,
    Swan Street,
    Gateshead,
    NE8 1BG

    Hubs in the region

    Although we're based in central Gateshead, we run drop-in services across the region. Find out the nearest to you and see where and when you can get the advice you need:
    Get advice wherever you are in Gateshead

    This Is The North podcast

    This Is The North is a podcast featuring expert guests discussing why the poverty gap matters and celebrating the North's creativity in tackling this issue. Hosted by Alison Dunn, our Chief Executive and a dedicated social justice advocate.
    Find out more and listen now!

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    Citizens Advice Gateshead Updates
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    © 2026 Citizens Advice Gateshead 
    Company limited by guarantee registered in England and Wales 2631064 and registered Charity 1020565. VAT Number 484972535. Registered office The Davidson Building, Swan Street, Gateshead, NE8 1BG. Citizens Advice Gateshead ar regulated by the Financial Conduct Authority (FCA). Reference number: 617611
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