Case Studies - Volunteer

For more than six decades we have helped thousands of people to move forward at times of upheaval and uncertainty. Although the challenges being faced are changing, we continue to provide a valuable free and impartial service that you can trust. 
"In a time of crisis and uncertainty you became a beacon and huge support ... a lifeline in fact."
How Andrew made volunteering as a student work for him

It’s Student Volunteering Week, and while we recognise the outstanding efforts of all of our volunteers year-round, we thought this week was a good time to share with you all the success story of one of our volunteers, Andrew Richardson. Andrew gives his time each Friday to support our Research & Campaigns team in their […]

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How volunteering helped Lauren hone her client skills

For Student Volunteering Week, we're highlighting some of our volunteers who are offering some of their time, alongside their degrees, to help support the clients of Citizens Advice Gateshead. "Hi, I am Lauren, a webchat volunteer here at Citizens Advice Gateshead. I became a volunteer around a year ago and have been doing webchat support […]

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How volunteering has helped Alex make a valuable contribution to the lives of other people

  Meet Alex, having recently completed the Adviser Learning training Alex is making his mark as an Adviceline volunteer in our Contact Centre. I volunteer at Citizens Advice Gateshead because my commitment is valued by everyone at the organisation, and I am given the opportunity to challenge myself and develop new skills. Given the current […]

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How volunteering helped Linet help her community and get a job

  Linet is an adviser on our Consumer Helpline, who started her career with us as an advice volunteer. I have always had the passion to engage in helping out my community in any way I can through volunteering. I joined Citizens Advice Gateshead because it had both things I am passionate about;  it gave […]

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How volunteering is helping Liam prepare for his future career

I first made the decision to volunteer with Citizens Advice Gateshead as it seemed like a great chance to both develop my own personal skills and utilise them to help the more vulnerable members of our society. In my role as an advisor, I have developed such skills as interviewing clients to gain a greater […]

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How volunteering helped Fiona to continue making a difference after retirement

As a young engineering graduate in 1988, I entered the world of industry, climbing the ladder of a privileged, educated, white employee. However, as a woman in a male-dominated environment, I had my first taste of issues around gender equality in the workplace. I retrained as a part-time primary teacher when I started my family. […]

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How Volunteering Inspired Kate

Kate began volunteering with Citizens Advice Gateshead three years ago, as she started her law degree at Northumbria

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How Volunteer Dan Gives Back

Recommended volunteering by a friend, Dan has been an adviser for a year and relishes giving something back to his community.

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How volunteering lets Michael uses his skills to help people

After retirement, Michael had a huge breadth of knowledge and experience to offer as a volunteer. He now volunteers as a generalist adviser so that he can help people out and continue learning, growing and heading home with a real sense of achievement. In the short video below Micheal explains how he uses his experience […]

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How volunteering lets Laurie put smiles on faces

Laurie volunteers his time to provide one of our most vital front line services - helping people to fill out their claim forms. His work helps people with one of the trickier parts of the claims process and makes a massive difference to our clients, and to Laurie. In the short video below Laurie explains […]

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How volunteering helps Jane to keep learning

Jane is one of our longest serving volunteers, offering her time as an adviser, a trainer and an administrator for which we are hugely grateful. Her contribution make a real difference. It's great to know that as well as Jane giving so much she gets something back while she volunteers too ... in the short […]

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How Judith Volunteered Forward

Having started as a volunteer in 2006 Judith is now on the payroll and heading up all of our advice service delivery!

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